EV Customer Support Supervisor, Basildon
Location: Basildon, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 219d9ee4962f
Job Views: 13
Posted: 28.04.2025
Expiry Date: 12.06.2025
Job Description:
To enhance and improve the effectiveness of the e-Mobility support within the Aftermarket function by driving better cooperation, coordination, and constant monitoring of both product and overall aftermarket performance. The drive for continuous improvement in Aftermarket will be instrumental to the success and trajectory of this strategic growth area.
The candidate will need to work closely across all teams within the Aftermarket function, Charge Point Operators (CPOs), and Original Equipment Manufacturers (OEMs) to ensure GVR provides best-in-class service for the e-Mobility sector.
This hands-on role will also supervise the Help Desk technical support team, ensuring resources are deployed effectively to resolve customer onsite issues through remote diagnostic technical support to enable forecourt sites to remain operational.
Responsibilities and Requirements:
1. Background in managing operations with people management experience.
2. Customer-focused individual, with experience managing demanding customers in a service environment.
3. Clear and concise communication skills.
4. Experience operating in matrix organizational structures.
5. Understanding of industry requirements, with knowledge of e-Mobility, particularly from a technical, electrical, or mechanical perspective, including health and safety.
6. Knowledge of IT systems/portals and a natural technical aptitude.
7. Ability to work under pressure, demonstrating adaptability and flexibility.
8. Structured, organized, and self-driven.
9. Willingness to travel and work in office or field-based settings as required.
10. Data-driven, managing situations through facts and KPIs, and able to produce and drive effective action plans and countermeasures.
11. Ability to gather and analyze data, own and resolve operational performance issues.
12. Team player, working effectively with superiors, peers, and team members to achieve performance standards.
13. Good working knowledge of MS Office, specifically Excel.
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