About Northern Trust
Northern Trust, a Fortune 500 company, is a globally recognized, award‑winning financial institution that has been in continuous operation since 1889. We provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions, remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of experience and over 22,000 partners, we serve sophisticated clients using leading technology and exceptional service.
Role / Department
The Fund Administration/Transfer Agency Lead (Guernsey) is a leadership position within the Guernsey Private Capital Administration (PCA) department. Reporting to the Head of PCA Guernsey, the role holds end‑to‑end responsibility for all Guernsey‑based Fund Administration/Transfer Agency operations (excluding AML), functional oversight, governance and support to Northern Trust’s Transfer Agency activities delivered from outsourced locations such as Ireland and India, in line with our global operating model and shared ownership approach.
Key Responsibilities
* Strategic Leadership & Service Delivery: Provide strategic direction and day‑to‑day leadership for all Fund Administration/Transfer Agency services in Guernsey’s Private Capital business, ensuring high‑quality service delivery, operational efficiency, and outstanding client outcomes for all fund administration and investor servicing activities.
* Operational Accountability: Own the end‑to‑end TA operations for Guernsey in‑sourced domiciled funds, maintaining accountability for service levels, quality control and regulatory compliance throughout the investor lifecycle – from subscription and redemption processing to investor communications and reporting.
* Outsourcing Oversight & Governance: Serve as the Business Unit Outsourcing Manager for TA, establishing a robust governance framework for all Transfer Agency processes delegated to offshore/outsourced teams (e.g. in Ireland, India). Oversee service level agreements, perform regular service reviews, monitor key performance indicators and ensure delegated activities meet Northern Trust’s standards and risk controls.
* Regulatory & Risk Compliance: Ensure full compliance with local regulatory requirements and corporate control frameworks, including adherence to Guernsey Financial Services Commission (GFSC) regulations, economic substance obligations, AML and investor due diligence standards. Maintain appropriate local oversight, approvals and record‑keeping for critical investor services in line with Northern Trust policies and Guernsey regulations.
* Client Focus & Relationship Management: Act as an escalation point of contact for Transfer Agency matters in Guernsey, working closely with Client Service Delivery Managers and Relationship Managers to address client needs, service reviews and new business opportunities. Represent the TA function in client meetings, fund board meetings and regulatory engagements as needed.
* Cross‑Functional Partnership: Collaborate with internal and external stakeholders, including Fund Accounting, Financial Reporting, Investor AML, Payments teams and global PCA leadership, to deliver a cohesive and integrated service model. Promote a “One Northern Trust” approach that leverages global best practices and consistent processes across jurisdictions for Private Capital clients.
* People Leadership & Development: Lead, mentor and develop the Guernsey Fund Administration/TA team, fostering a culture of high performance, accountability and continuous learning. Manage resource planning, hiring, training, performance management and succession planning to ensure a skilled and resilient team.
* Operational Resilience & Change Management: Monitor capacity, productivity and risk metrics, implementing improvements to enhance operational resilience and scalability. Champion process improvements and technology initiatives to drive efficiency and participate in strategic change and transformation projects impacting the Transfer Agency function.
Skills & Experience
* Extensive Fund Administration/TA Expertise: Demonstrated experience in Transfer Agency / Investor Services / fund administration, ideally in private equity or alternative asset environments, with deep understanding of TA operations, investor onboarding and dealing/subscription.
* Operational Oversight in a Global Model: Strong track record in managing service delivery across onshore‑offshore or outsourced models, with skills in service level management, vendor/outsourcing oversight and remote team collaboration.
* Stakeholder & Client Management: Excellent communication and interpersonal skills, experience building relationships and working closely with clients, colleagues and senior stakeholders, and representing the TA function in client forums, audits and regulatory discussions.
* Regulatory & Control Acumen: In‑depth knowledge of fund industry regulations pertinent to Transfer Agency and investor services, especially GFSC rules, AML/KYC, FATCA/CRS and data protection in the Guernsey context, with experience in risk management and implementing control frameworks.
* Strategic & Analytical Thinking: Strong analytical, problem‑solving and decision‑making abilities, with experience driving organizational change or process re‑engineering within operations.
Qualifications
* Professional qualifications such as ICSA or equivalent.
* Familiarity with relevant industry systems and technologies.
* Leadership & Oversight: Proven people management experience, preferably at a senior manager level, with the ability to lead teams across multiple locations and set performance goals.
Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.
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