Customer Service Assistant for TransPennine Express (TPE) at Carlisle Station
Pay Rate: £13.20 per hour.
Hours: Full Time (39 hours).
Shifts: Rotational shifts between 6am and 9pm, including some weekends.
Applicants must be 18 years or over to perform certain responsibilities or work on specific shifts.
We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK, we are committed to delivering a First-Class service consistently.
As a Customer Service Assistant, you will:
* Operate platform trucks for train-side deliveries (full training provided).
* Load and unload catering equipment and stock from TPE trains.
* Assemble orders and manage stock control.
* Comply with Health & Safety and Food Hygiene Regulations.
Why join us as a Customer Service Assistant?
At Rail Gourmet, we offer more than jobs; we provide dynamic career opportunities and a host of benefits:
* Employee Discounts: Up to 50% off on various SSP brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust, etc.
* Up to 75% discount on SSP brands during work hours.
* Friends and Family App: 20% discount across our Catering, Whistlestop, and Urban Express units (T&C apply).
* Learn while you Earn: Access to training, apprenticeships, and development programs.
* Internal Growth Opportunities: 70% of our Managers are promoted internally.
* Help@Hand App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
* Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
* Inclusive Culture: Support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
* Financial Support: UK Pension Plans, Life assurance, Share Incentives, Cycle to Work Scheme, competitive pay, Earned Pay advances, and loans up to £5000.
* Referral Rewards: £400 for successful referrals.
* Holiday Allowance: 28 days pro-rata, including Bank Holidays.
* Rewards & Recognition: RG Stars, Extra Mile Vouchers, etc.
* Travel and Leisure Pass: For TPE after probation.
Interested in joining Rail Gourmet? Apply now and start the best part of your journey as a Customer Service Assistant.
SSP is proud to be an equal-opportunity employer, seeking talented individuals from diverse backgrounds, skills, and perspectives.
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