Overview
Tesco UK • Kirkwall • Apply by 21-Sep-2025
Availability Window: Days From time To time Sun 07:00:00 22:00:00 Mon 07:00:00 16:00:00 Tue 14:00:00 22:00:00 Thu 08:00:00 17:45:00 Sat 07:00:00 20:00:00
Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.
It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The times above describe the availability windows; the company will schedule contracted hours within these times and provide 3 weeks' notice of shifts. We are happy to support flexibility and encourage you to apply even if your availability is close to, but not exactly, the advertised times.
Customers are at the heart of everything we do.
It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You'll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.
As a Shift Leader you'll:
* Work in a fast-paced retail environment, with bags of variety
* Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
* Be there for customers, listening to them and helping to make sure they leave the store with what they came for
* Look for ways to improve service, including coaching your colleagues and giving feedback to the team
* Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
* Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
* Lead from the front, and set a great example for your colleagues in everything you do
Please note that you need to be 18 or over to apply for this role.
What is in it for you
* There's bags of variety. As Shift Leader, no two days are the same, and with flexible hours and shift patterns, you can work the hours that suit your lifestyle
* We take your development seriously, so this is a great place to get on in your career. You'll have ongoing learning opportunities and access to award-winning training
* It's an inclusive place where everyone's welcome. We celebrate the individuality of our colleagues
* Your voice matters, and we'll always welcome and listen to your ideas and opinions
* We put your wellbeing first, and support is always available if you need it
* Our colleagues are truly great people, so wherever you work in Tesco, you'll be in good company
Benefits
* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
* Request flexible working from day one
* Get 10% off and 15% at pay day weekends with the Colleague Clubcard
* Access to free wellbeing services with resources to support mind, body and life
* Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
* Benefits to suit you, from discounts and shares to cycle to work schemes
* Uniform provided and policies to support you for life's moments
* Access to colleague networks for diverse backgrounds
* Read more about the benefits available for colleagues
You will be responsible for
* Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
* Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
* Opening and closing the store, completing duty cover, and making safety-focused decisions
* Being the go-to person for colleagues in the absence of a manager for day-to-day queries
* Ensuring the store is clean, tidy, and well-presented
* Supporting managers to coordinate seasonal, community and charity events
* Contributing to a great team atmosphere that is inclusive of everyone
* Providing great customer service by listening to customers and putting them first
* Keeping the team informed and up to speed on communications, changes or updates
* Staying knowledgeable about store performance and looking for ways to improve and simplify operations
* Coordinating store improvements and removing obstacles to service
* Following health and safety routines and ensuring colleagues do the same
* Recognising and celebrating colleagues providing great service
You will need
* To be a great role model by delivering thoughtful customer service
* To build strong, long-lasting relationships with colleagues and foster an inclusive team
* To be a clear communicator using multiple methods
* To be comfortable leading in the absence of your Manager
* To be a good decision maker and flexible in thinking
* To be motivating and inspire your team to deliver beyond expectations
* To be curious and seek ideas to serve customers, communities, and the planet
About us
Our vision is to become every customer's favourite way to shop. Our core purpose is "Serving our customers, communities and planet a little better every day."
Diversity, equity and inclusion (DEI) at Tesco means everyone should feel represented and able to be themselves at work. Everyone's Welcome.
We welcome chats about flexible working and will support you through your application process. We are proud to be Disability Confident Leader and offer an accessible recruitment process. For information on accessibility support, read further.
Please note: Tesco will only recruit individuals who have passed the school leaver's age. In some countries the minimum age may vary; refer to local guidance. We can only accept candidates over 18 if the role requires working before 6:15 am or after 9:45 pm or involves certain areas such as warehouse, beer/wines, counters, bakery and driving roles.
Some roles may close earlier than the advertised end date due to high volumes of applicants. Feedback is offered to those who attend an interview. For more information about us, visit www.tescoplc.com
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