Technical Implementation Specialist-Patient Recruitment
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
We are seeking a detail-oriented and technically proficient Technical Implementation Specialist to join our team. In this role, you will be responsible for programming, testing, and maintaining online surveys using Alchemer, Forsta, and our bespoke Content Management System. You will collaborate with project managers, researchers, and data teams to ensure surveys are logically sound, visually appealing, and user-friendly for patient and caregiver audiences in recruitment of clinical trials.
Key Responsibilities:
* Program and configure complex surveys using web-based survey tools.
* Translate survey logic, skip patterns, and branching into accurate configurations.
* Perform thorough testing and quality assurance (QA) to ensure surveys function as intended across devices and browsers.
* Collaborate with researchers or stakeholders to clarify requirements and offer configuration solutions.
* Troubleshoot and resolve issues related to survey performance or logic errors.
* Maintain and document survey versions, logic changes, and deployment schedules.
* Support data integration efforts by ensuring clean and consistent data output for analysis.
* Monitor live survey responses to identify technical or user experience issues.
You will have/be:
* 1–3 years of experience with survey platforms (e.g., Qualtrics, Alchemer, SurveyMonkey, Confirmit).
* Strong attention to detail and logic-based problem solving.
* Experience in survey scripting and QA processes.
* Excellent English language communication skills, both verbal and written.
* Experience in healthcare, education, or customer experience industries.
* Experience in clinical trials and drug development space preferred.
* Bachelor’s degree.
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What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
* Various annual leave entitlements
* A range of health insurance offerings to suit you and your family’s needs.
* Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
* Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
* Life assurance
* Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here to apply