As Damp and Mould Lead, you’ll play a key role in delivering an effective, efficient, and customer-first repairs service, focusing on cases involving damp, mould, and condensation. Acting as the main point of contact for residents, contractors, and internal teams, you’ll ensure that all damp and mould issues are investigated and resolved quickly, compliantly, and with empathy.
What you’ll do
With a strong understanding of current housing legislation, including Awaab’s Law, you’ll take ownership of medium risk case, safeguarding residents’ health, ensuring regulatory compliance, and helping drive service improvements across the board. Your ability to manage cases from first report through to resolution will be crucial, and your proactive, collaborative approach will help streamline processes and reduce complaints.
You’ll work closely with our Repairs Team, regional offices, contractors, and the wider Property Services function to deliver a joined-up, resident-centred service. You’ll attend visits, review repair histories, escalate risks, and identify lessons learned to help strengthen our long-term approach to damp and mould prevention.
What you’ll need:
* Experience of working in housing, building services or a property related field.
* Experience in case management and project coordination, specifically relating to repairs.
* Experience handling high-risk and escalation cases, ensuring timely and effective resolutions.
* Knowledge of housing legislation and compliance requirements, including damp and mould regulations.
* IT skills, including Microsoft Excel and housing management systems
You’ll need to work from the Pitsea office twice per week. Some flexibility to work outside of core hours or attend resident visits will be required.
Why Join Us?
When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.
What we offer:
* 30 days’ annual holiday plus bank holidays
* Two additional paid volunteering days each year
* Flexible benefits scheme, including family friendly benefits and access to a discount portal
* 4 x salary life assurance
* Up to 10% pension contribution
Please read before applying:
If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.
Closing date: 27th November 2025
Stage one interviews will take place on Tuesday 2nd and Wednesday 3rd December.
Stage two interviews will take place week commencing 8th December.
We reserve the right to close this advert early if we receive a high volume of suitable applications.
PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer