Head of Digital Channels – International Bank
We’re supporting an established international bank in the search for a Head of Digital Channels - a newly created, strategic leadership role reporting directly to the CEO. This is an exciting opportunity to play a central role in shaping the bank’s digital customer experience and long-term transformation roadmap.
About the Role
As Head of Digital Channels, you will lead the definition and execution of the bank’s digital strategy across all customer-facing platforms. You’ll be responsible for delivering a modern, secure, and seamless experience across digital banking channels, including web and mobile, as well as core systems linked to customer engagement, onboarding, trade finance, and CRM.
This is a high-impact, cross-functional role that will see you working closely with senior leadership, product, technology, and operations teams. You’ll balance innovation and efficiency while ensuring customer journeys are seamless, secure, and aligned with regulatory standards.
Key Responsibilities
* Develop and implement the digital channels strategy in line with business goals
* Own the end-to-end customer journey across key digital platforms
* Drive continuous improvement and innovation in digital product delivery
* Oversee platform performance and collaborate with technology teams on enhancements
* Align digital initiatives with transformation and growth objectives
* Act as a key voice in executive-level discussions on customer experience and digital change
About You
We’re seeking a senior digital leader with deep expertise in digital banking and transformation. You’ll combine strategic thinking with hands-on leadership, and have a clear track record of delivering impactful digital change within regulated environments.
You will bring:
* Over 10 years’ experience in digital banking, with a strong track record in senior leadership roles
* Deep understanding of digital platforms and customer journey optimisation within financial services
* Proven ability to lead complex, cross-functional digital transformation programmes
* Hands-on experience with core banking systems and CRM tools (including Salesforce)
* Commercially astute with a strategic mindset focused on driving innovation and customer value
* Confident stakeholder manager with experience engaging at executive and board level
What’s on Offer
* Competitive salary
* Bonus, private healthcare, pension, and additional benefits
* Hybrid working model (3 days on-site in Central London)
* Opportunity to shape the digital future of an established and ambitious bank