Operational Management Deliver highquality and efficient services across the EOC, ensuring smooth daytoday operations. Manage personal and team workloads, prioritising tasks to meet corporate and service deadlines. Support theatre and ward teams to maximise capacity and optimise theatre utilisation. Lead and monitor administrative functions to ensure robust, safe and compliant processes. Performance & Waiting List Management Oversee joint EOC waiting lists, ensuring timely validation and proactive management of RTT pathways. Support partner Trusts with waiting list coordination and patient selection for EOC pathways. Track, analyse and report on key performance indicators including RTT, theatre utilisation and activity data. Service Improvement & Change Management Contribute to and lead service development projects and improvement initiatives. Identify challenges and work collaboratively to design and implement solutions. Promote a culture of continuous improvement aligned with the Trusts HEART values. Staff Leadership & Management Line manage administrative teams, including recruitment, supervision, objective setting and performance management. Ensure appropriate staffing levels, skills mix and training compliance across administrative services. Finance & Resource Oversight Monitor financial performance of delegated budgets, ensuring efficient use of resources and contributing to cost improvement plans. Ensure accurate income capture and closure of TCI activity. Quality, Safety & Governance Support risk management processes including incident investigation, action planning and Health & Safety compliance. Support improvements to patient experience and uphold high standards of care across the EOC Please see attached Job Description and Person Specification for full role duties and responsibilities