1. Permanent position with working life balance flexibility
2. Internal progression & opportunity for development
About Our Client
The client we are working with are a reputable facilities management service firm who represents & have a large portfolio of both public & privatised clients across the NW, but more specifically, Manchester. The role will take present oversight over local property clients in order to streamline services & maintain the utmost standards.
Job Description
Key responsibilities will consist of:
3. Assess client needs and develop appropriate service plans.
4. Schedule and coordinate services between clients and providers.
5. Act as the primary point of contact for clients, engineers, and service providers.
6. Maintain accurate records, documentation, and reports.
7. Ensure compliance with company policies, industry regulations, and legal requirements.
8. Monitor service delivery to ensure quality and client satisfaction.
9. Address client concerns, troubleshoot issues, and provide solutions.
10. Collaborate with internal teams and external partners for seamless service delivery.
11. Manage administrative tasks such as billing, reporting, and data entry.
12. Provide support and resources to clients to enhance their well-being and independence.
The Successful Applicant
The successful candidate will possess:
13. Experience in facilities management coordination.
14. Experience within client-facing or account management duties.
15. Strong verbal and written communication for client interaction and documentation.
16. Active listening to understand client needs and concerns.
17. Ability to assess client needs and find appropriate solutions.
18. Conflict resolution skills to handle client concerns and provider issues.
19. Basic knowledge of data entry, reporting, and documentation.
20. Familiarity with relevant policies, regulations, and industry standards.
What's on Offer
21. Hybrid working
22. Starting salary of £26k + company wide bonus
23. Incentive earnings
24. Internal progression with inhouse opportunities
25. Flexible working hours & shift patterns upon discretion