Helpdesk Administrator
£28,000-£30,000
Monday- Friday 8am-5pm (hour one lunch unpaid)
Rochester
My exclusive client based in Rochester is looking to recruit an additional Scheduling Administrator to their talented team! This client is looking for a bubbly and outgoing personality and a vibrant work ethic. You could be looking for your first administrator role/ someone experienced scheduling engineers for works/ administrator in the FM industry. You will be joining a company who reward their team with a laid back feel with being at the heart of their engineers.
Day to day of the Scheduling Administrator:
* Manage the shared inbox with the team and the client portals.
* Submitting supplier invoices to client's accounts to ensure they are added onto the total invoice to clients.
* Providing excellent customer service to clients and engineers ensuring all parties involved are happy.
* Tracking the engineers understand who is where and where to delegate new jobs to.
* Building strong relationships with engineers to ensure the meet business expectations.
* Overtime you will be building quotes for clients and following these up.
* Prioritising set clients over reactive jobs that come in.
* Raising and closing down job tickets onto the portals and internal system.
* Gaining job reports from engineers and following up for additional information when required.
Requirements of the Scheduling Administrator:
* Bubbly and outgoing personality.
* You could be looking for your first administrator role/ someone experienced scheduling engineers for works/ administrator in the FM industry.
* Good customer service skills.
* Good work ethic to progress.
* Attention to detail.
* Fantastic communicator.
* It Literate.
Benefits:
* Regular rewards and salary increments.
* Great working environment.
* Internal progression to senior roles.
* 20 days holiday plus bank holidays.
* Team socials.
* Gym Membership.
* Pension scheme.
* Onsite parking.
If you are interested in this Customer Service Advisor opportunity, please contact El on 01634 668 186 opt 2 or hit APPLY!