To contribute to the overall success of the service's objectives and maintain effective service delivery by:
Ensuring timely and accurate provision of administrative support.
Dealing politely with all customers whilst remaining within procedures.
Highlighting and referring any decisions required outside the scope of this profile.
Responsibilities:
Communicating clearly and concisely with customer group providing information on systems and procedures operating within the respective service.
Responding to customer queries on a timely basis answering them where possible and referring to appropriate person where necessary.
Ensuring that confidentiality as required under Data Protection is strictly maintained reporting any perceived breaches to the line manager.
Communicating with external customers as required ensuring that a professional image is maintained at all times.
Working effectively and flexibly as part of the team assisting others and sharing knowledge openly and willingly.
Participating in open two-way dialogue during Performance Management meetings agreeing own task and development objectives and reviewing these and overall performance against the competency framework.
Participating in training and other development opportunities as agreed within the Performance Management process.
Maintaining good housekeeping standards within own work area immediately reporting hazards and ensuring they are resolved in a timely manner
Bringing to the attention of the relevant party any hazards identified outside of own work area.
Meeting all regulatory requirements.
Complying with Code of Conduct, policies and procedures.
Maintaining all files in an orderly and up to date manner meeting internal standards and external regulatory requirements where applicable.
Providing regular monitoring and measurement statistics as required.
Preparing, printing and distributing standard forms, documents, letters, etc. as required.
Undertaking ad hoc office duties such as typing, faxing, photocopying as and when necessary.
Ordering stationary, supplies and equipment as appropriate to the team's need gaining approval for expenditure in line with procedures.
To undertake general office management, including premises maintenance and housekeeping.
To provide an efficient, courteous and responsive reception and telephone service to internal and external customers.
Essential
Must have enhanced DBS
Ability to work as part of a team, demonstrating support to other team members and other teams.
Customer and focussed approach to both internal and external customers.
Ability to use Microsoft office applications to an intermediate standard.
Relevant typing qualifications.
Ability to work under pressure and meet deadlines.
Good written and oral communication skills.
Relevant transport to enable to attend meetings/cover etc.
If interested, please submit CV and call Varsha on (phone number removed) between 9am to 5pm (Mon to Fri)