At ERIKS UK&I, our Sales Offices are the frontline of our business—where expert knowledge meets exceptional customer service. They play a vital role in connecting our customers, suppliers, and internal teams to ensure the smooth delivery of products, engineering services, and solutions that keep industry moving.
To support to our continual growth we have an exciting role in our Sales Shared Services Team located at our FCE in Oldbury.
This role is part of the team that's leading a UK&I-wide initiative focused on enhancing customer experience through innovation, embedding technology at the heart of our operations
If you’re passionate about technology, thrive in a fast-paced, customer-centric environment, and want to be part of a forward-thinking team, this is your opportunity to shape the future of customer service at ERIKS.
Job Location: Oldbury – FCE
About the Role:
1. Assist the Head of Shared Services - Sales in leading the day to day running of the sales office.
2. Ensuring that our service levels and responsiveness meet any contractual obligations and customer expectations to enable securing long-term commitments.
3. Take a leading role in health & safety discussions, improvement opportunities and training.
4. Drive improvements to the ETO conversion.
5. Ensure Golden Hour phone calls are made at the right time, to the right customers with the correct message.
6. Monitor Golden Hour call quality and provide feedback when necessary.
7. Communicate in a compelling way to all internal and external stakeholders.
8. Assist the Head of Shared Services in the production and delivery of a full monthly sales office review, to include financial and pricing performance.
9. Ensure the entire team are working with, supporting and connecting with the localised internal sales team.
10. Regular communication is critical to drive the collaboration required for success.
11. Help drive a coaching culture and ensure all staff receive a regular 1-2-1 feedback session to discuss / improve performance.
12. Utilisation of system workplaces for quotation and order delivery.
13. Preparing and submitting customer quotations on push products and services by only using ERIKS managed product references.
14. Order processing and fulfilment.
15. Introducing customers to new products/services.
Working Hours:
Mon - Fri: 08:30am – 17:30pm
Total Hours: 40
Breaks: 60 mins
Key Skills, Experience & Requirements:
16. Essential knowledge of how an ERP system works.
17. Experience in building and sustaining long term customer relationships.
18. Experience in leadership with the ability to motivate and inspire a team.
19. Essential knowledge of the MRO industry, its customers and types of products used.
20. Some knowledge of competitor landscape and services.
What’s in it for you?
Alongside a competitive salary, our benefits package is designed to support your career, wellbeing, and life beyond work:
Time Off That Works for You
21. 25 days’ annual leave + bank holidays
22. Option to buy up to 5 extra days
23. 1 paid wellbeing day per year
Health & Wellbeing
24. Comprehensive Employee Assistance Programme with 24/7 emotional, financial, and legal support
25. Virtual GP access, counselling, nutrition & fitness coaching, physiotherapy
26. Medical second opinions, lifestyle coaching, and wellness discounts
Security & Support
27. Company sick pay from day one
28. Contributory pension scheme
29. Group income protection
30. Life assurance
Extra Perks
31. Cycle to Work scheme
32. Enhanced Maternity, Paternity & Adoption leave
33. Fertility leave and support
Who are we?
We’re ERIKS, a leading specialised industrial service provider. Our mission? Simple: to make Industry Work Better.
With 170 sites across the UK and Ireland, you’re never far from a supportive, inclusive team. From shop floors through to strategic roles, your skills make a difference wherever you are.
We’re proud of our engineering heritage, but our impact goes far beyond the workshop. We deliver innovative solutions and technical expertise to keep industry moving forward.
We’re building a culture where everyone feels seen, heard, and valued. Diversity, inclusion and belonging aren’t just words, they’re central to who we are and how we grow. If you're looking for purpose, opportunity, and a place to belong, you’ll find it here.
So… what are you waiting for?
Let’s build something remarkable together.
ERIKS is an Equal Opportunities Employer.