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Role Overview
Your purpose will be to engage with members to ensure they receive a world-class member experience on every visit to JD Gyms. This includes upholding high standards of cleanliness, interacting with members on the gym floor, leading gym inductions, and teaching engaging group exercise classes.
Responsibilities:
1. Place member experience at the heart of everything you do by engaging with members on the gym floor.
2. Deliver welcoming and engaging prospective member tours in line with JD Gyms brand standards.
3. Conduct engaging group exercise classes.
4. Provide informative member inductions.
5. Support prospective members with joining JD Gyms as required.
6. Conduct club standards checks and record results accurately per JD Gyms procedures.
7. Support members as needed or observed.
8. Maintain high standards of club cleanliness as set by management.
9. Ensure the club is safe, compliant, and maintains brand standards at all times.
10. Monitor service delivery through performance metrics and member feedback.
11. Operate in a safe, legal, and compliant manner at all times.
12. Consider energy, environmental issues, and waste management in operations.
13. Analyze and present key data to support new initiatives and developments.
Skills and Experience:
1. Passion for fitness, health, wellbeing, and helping others.
2. Embodies JD Gyms brand standards and values.
3. Enthusiastic and eager to learn.
4. Flexible in style to connect with diverse personalities.
5. Resilient and receptive to feedback.
6. Understanding of the importance of a great member experience.
7. Flexible with working hours.
8. Team-oriented, working hard for members and the community.
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