Overview
Store Colleague role at JD Sports Fashion. We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. There are opportunities for career development and progression within JD Group.
Responsibilities
* Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
* Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
* Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
* Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
* Process sales transactions, including cash handling and card payments accurately.
* Upsell and cross-sell products to maximise sales opportunities.
* Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
* Address and resolve customer queries in a professional manner.
* Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPI’s
* Contribute to achieving or exceeding the stores monthly sales target.
* Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
* Achieve upselling or cross-selling targets.
* Maintain a high Net Promoter Score.
* Ensure all stock on the shop floor is fully replenished.
Skills and Experience
* A positive attitude towards a fast-paced, customer focused retail environment.
* An ability to enthusiastically view challenges as opportunities to develop yourself and your career.
* Confident interpersonal and communication skills with customers.
* Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
* Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
* Exclusive deals and discounts from retail and hospitality partners through TELUS Health platform.
* Access to counselling services, digital health and wellbeing advice through TELUS Health.
* Health cash plans and internal development courses.
* Access to apprenticeships and accredited qualifications (England Only).
* Discounted Gym memberships at JD Gyms.
* Opportunities to volunteer and contribute to JD Foundation and employee networks for positive change.
* Incremental Holiday Allowance and other staff benefits.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Retail
#J-18808-Ljbffr