Responsibilities
* Managing injury and damage only collision reports, gathering evidence to assist in the investigation, ensuring accurate information is identified and recorded.
* Reviewing damage only collision files reported at Police station front counters or via the single online home portal and carry out any further enquiries necessary to determine the appropriate disposal of the case notifying all parties of your rationale. This must follow the investigations framework and the THRIVE/NDM principals.
* Disclosure of Police collision reports in line with civil disclosure and force policies ensuring sensitive information is always redacted as required.
* Communicating with internal and external customers, including members of the public, solicitors and insurance companies delivering excellent customer service.
* Starting salary for this role will usually be at the bottom of the salary range and will be pro‑rata if the working hours are less than full time.
Qualifications and Key Skills
* Excellent customer services skills, including written and oral communication skills, demonstrating the ability to produce clear, concise and accurate information.
* Confident decision maker, taking cognisance of the investigative framework using the THRIVE/NDM principals.
* Maintain a high degree of integrity when dealing with sensitive and classified information.
* Demonstrate understanding of General Data Protection Regulations (GDPR).
* Excellent organisational skills with an ability to prioritise workloads and work under pressure.
* Strong attention to detail.
* Work as part of a team.
* IT literate and able to learn new processes and systems quickly.
* High level of emotional resilience required, as you will be dealing with distressing and emotive cases involving fatalities and serious injuries.
Benefits
* Career progression
* Contributory pension scheme (LGPS)
* Generous annual leave allowance
* Discounts for everyday spend
* On‑site gyms and a range of sports clubs
* Generous and supportive parental leave
* Financial and mental wellbeing guidance and support
* Discounted contributory healthcare scheme
Application Process
Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding noreply@surreysussexpolice.as.recruitmail.com to your address/contact list to ensure you receive all communications.
Chief Constable’s Message
We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe. We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you. We wish you all the very best with your application.
Recruitment Policy
This post is being advertised in parallel with Force redeployment processes. Any redeployed who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process. Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are:
* Vacancies in collaborated units are available to all officers and staff across both Forces
* Vacancies in non‑collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally
* If the vacancy is advertised externally and an officer or member of staff from the other Force is successful it will result in a transfer of employment
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