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United by timeless style and peerless service, Montcalm Collection is
London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an
18th-century brewery, heritage headquarters and a diamond-shaped skyscraper,
each hotel reveals a different chapter in the city’s story.
The hotels in the collection include a historic brewery, reimagined as a
vibrant modern hotel: Montcalm Brewery. A storied city-slicker, housed in the
former headquarters of the Royal Mail: Montcalm Royal London House. A property
with a bold new perspective at Montcalm East, part of Marriott’s Autograph
Collection. And a duo of mindful hotels which set a slower pace: Inhabit,
Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.
Our flagship hotel is on the brink of a bold new era. Its Grade
II-listed building on the cusp of Park Lane has been sensitively refreshed by
architects Holland Harvey. Interiors are being rejuvenated by Studio Mica and
Studio Est. We have added a new signature restaurant helmed by a world-famous
chef, alongside a dapper lounge and bar. Communal areas, bedrooms and suites
have all been artfully redesigned; our spa and Grand Ballroom will re-emerge as
modern icons.
Conscious, cultured, characterful, and considerate, Montcalm Mayfair is a five-star hotel set on a historic crescent that sits proudly at the top of
Park Lane, steps from Hyde Park and the West End, with a toe in Marylebone,
bringing a fresh, holistic hospitality approach to London luxury. The
respectful, sensitive full restoration includes a wellness space,
community-welcoming public spaces and a restaurant helmed by an internationally
acclaimed chef.
Overview
Montcalm
Collection are looking for a hard working and committed Public Area Attendantto ensure our facilities are clean, presentable, and welcoming to our guests.
The ideal candidate will have a keen attention to detail, ability to provide
the highest standards of cleanliness, comfort and presentation within
guest rooms and public areas, passion for luxury and the ability to work in a
diverse team.
If you have the ability to drive standards and
exceed customer’s expectations, we invite you to join our team. You will help
to shape the Montcalm Collection’s next chapter and showcase your skills.
·
Competitive salary
·
A supportive, empowering team environment
·
Benefits platform with various discounts
·
Wellbeing support, workshops and advice
·
28 holidays including eight bank holidays, with
more holidays after two-year service
·
Cash-back health benefits, including optical,
dental, chiropractor and physio services
·
Discounted gym membership
·
Access to Wellbeing platform and sessions,
including EAP
·
Awards and Recognition Programme
·
Regular and ongoing training and development,
including leadership workshops
OTHER JOB
SPECIFIC DUTIES
·
Greet hotel guests
with a warm welcome and smile.
·
Thoroughly clean and sanitize all public areas,
including lobbies, corridors, restrooms, elevators, stairwells, and meeting
rooms.
·
Polish and clean surfaces, including mirrors,
windows, and floors, ensuring they are free of dust, smudges, and fingerprints.
·
Vacuum carpets, sweep and mop floors, and
maintain cleanliness of marble, wood, and other specialized surfaces.
·
Ensure all furniture, fixtures, and equipment
are in excellent condition and report any maintenance issues promptly.
·
Provide courteous and professional service to
guests, responding to inquiries with helpful and positive communication.
·
Ensure guest requests related to public area
cleanliness are addressed promptly and effectively.
·
Maintain sufficient stock of cleaning supplies,
toiletries, and other necessary items in public areas.
·
Refill and replace bathroom amenities such as
soap, towels, and tissue as needed.
·
Conduct regular inspections of public areas to
ensure they meet the hotel’s high standards of cleanliness and presentation.
·
Report any maintenance issues, damages, or
safety hazards immediately to the appropriate department.
·
Keep a record of cleaning activities and report
any unusual occurrences to the housekeeping supervisor.
·
Follow all health and safety regulations and
guidelines, including the proper handling and disposal of waste.
·
Use cleaning chemicals safely and effectively,
in accordance with hotel protocols and training.
·
Ensure that all cleaning equipment is
maintained and used in a safe and efficient manner.
·
Assist with deep cleaning projects and other
special tasks as assigned by the housekeeping supervisor.
·
Participate in hotel-wide cleaning initiatives,
such as pre-arrival or post-event preparations.
·
Any lost property found in the public areas must be
handed in to the supervisor.
·
Participate in regular training sessions to
stay updated on hotel standards and best practices in hygiene and safety.
·
Work closely with the housekeeping team and
other hotel departments to coordinate efforts and provide seamless service.
This job description is
designed to outline primary duties and conditions related to the Executive
Housekeeper position at a luxury hotel. It is not an exhaustive list and
additional tasks and responsibilities may be required as directed by hotel
management.
Key
Attributes:
·
Strong attention to detail and a commitment to
maintaining the highest standards of cleanliness.
·
Dedication to providing an exceptional guest
experience.
·
Excellent communication and interpersonal
skills.
·
Flexibility to adapt to changing guest needs and
preferences.
·
Knowledge of cleaning products, techniques, and
health & safety standards.
Working
Conditions:
·
Flexibility to work shifts, including weekends,
holidays, and evenings, as required.
·
Ability to work in a fast-paced, high-pressure
environment.
·
Physical stamina to perform repetitive tasks and
lift/move heavy objects.
·
Must be able to lift up to 25 pounds and perform
physical tasks related to housekeeping duties.
Essential Qualifications
·
Previous experience as a Room Attendant or
Public Area Cleaner or in a similar role within a luxury hotel or hospitality
environment is preferred.
Candidates must be authorised to live and work in
the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion
aren't just buzzwords. We genuinely value the unique perspectives everyone
brings, regardless of gender, ethnicity, age, disability, or background. Our
culture thrives on mutual respect, and we provide a workplace free from
discrimination and prejudice.
Should this role resonate with your aspirations,
please apply. If not shortlisted, we encourage you to explore other
opportunities with us, either now or in the future.
Note: If you do not hear from us within 14 days,
kindly consider your application as not shortlisted for this role.
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