Team Leader - Clinical Negligence
Location: Reading/Hybrid
The Clinical Negligence Team Leader will guide and inspire our Clinical Negligence team. In this pivotal role, you will shape and drive our team’s success, ensuring we consistently meet the needs of our clients while delivering on Fletchers’ commitment to excellence. As Team Leader, you’ll mentor team members and foster a collaborative environment focused on high‑quality outcomes for clients.
Strategy & Execution
* Implement departmental plans in team to deliver Fletchers’ priorities
* Ensure that the team provides excellent customer service
* Ensure the team achieves their agreed performance targets
* Deliver the appropriate objectives on “The Pitch”
* Support the budgeting process for the Clinical Negligence department
* Ensure high quality case planning, file management and ESD management within team, to support financial planning and delivery of team budgets
Leadership & Management
* Lead the team, managing the team members
* Coach, develop and support team members
* Promote a “cradle to grave” environment where all lawyers are constantly developing and meeting their potential
Technical
* Provide advice and guidance on any and all Clinical Negligence issues
* Ensure cases are progressed appropriately and customer satisfaction is delivered
* Work with the Heads of to ensure the team delivers quality legal services with unrivalled customer care in a compliant way
KPI’s/Outcome Measures
* Fees
* Work Done
* EBITDA
* EBITDAW
* Customer satisfaction
* Team chargeability %
* Letters of claim sent, cases served and cases settled
* RA1 and RA2 acceptance rates
* Win rate
* Zero data breaches
The Ideal Candidate Will Have
* Experience of successfully leading or managing in a Clinical Negligence team
* Experience of running a wide variety of Clinical Negligence claims
* Ability to deliver excellent customer service
* A good understanding of how to deliver and grow team productivity
* Experience of coaching and supporting team members
* Ability to role‑model good practice leadership
* Technology literate, with the ability to use technology to enhance legal services
* Excellent interpersonal skills, with the ability to form positive working relationships with a wide variety of team members
* Strong analytical skills
In Return Fletchers Can Offer
* Competitive salary
* 35 hours working week
* Bonus scheme (subject to targets being met)
* 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you long service award the 3 days after your 5th, 7th, and 9th full year of employment
* Pension scheme with tax‑efficient salary sacrifice option
* Life Assurance Policy
* Medicash policy to cover some Dental, optical and other medical expenses
* Company sick pay
* Enhanced Maternity, Paternity and IVF schemes
* Flexible, agile working environment with a positive work‑life balance
* Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
* Monthly voucher awards
Fletchers Group is an inclusive employer with a diverse work force, which is why we welcome applications from all diversity groups and backgrounds. We’re committed to providing a culture and environment where everyone can thrive. Fletchers understand and celebrate that no colleague is the same. We’re proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.
We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.
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