The vacancy Contract: Permanent, full time Location: Worcestershire including Worcester, Malvern Hills, Pershore, Droitwich and Bromsgrove. Regular home working is also available Building communities, changing lives This is an exciting time at Bromford, part of Bromford Flagship, as we're expanding the number of homes we provide. Because of this we're looking for a neighbourhood coach to join our team in Worcestershire, in a newly created patch. This role will provide an exciting opportunity to help shape the future of our newest developments, while continuing to support existing neighbourhoods to thrive. As a Neighbourhood Coach, you'll be right at the heart of your community - getting to know our customers, helping them settle into their new homes, and supporting them to connect, contribute, and feel proud of where they live. What you'll be doing No two days will be the same. You'll: Take responsibility of a new patch managing a mix of brand-new homes and existing properties. Welcome new customers, manage tenancy sign ups, carry out home visits and provide coaching and guidance. Liaise with builders, landscaping teams, management companies, and local authorities to make sure our new developments run smoothly and safely. Build strong networks across different agencies, partner organisations, and community groups - becoming the go-to person who makes things happen. Manage all tenancy related legal requirements which could include tenancy breaches, serving notices, court work and evictions. Help customers manage their tenancies, develop life skills, and resolve challenges with curiosity, empathy, and confidence. Bring people together through managing conflict and supporting both new and established residents to build friendly, sustainable communities. Who we're looking for You're curious, confident, and resilient. You'll thrive in a role where every day is different, where change is constant, and where there isn't always an established process to follow. You ideally will have worked in a customer facing role, perhaps within housing, local authority, or social care, giving you the skills to handle complex situations with care and professionalism. You'll also be comfortable donning your PPE for on-site visits and confident juggling competing priorities to meet deadlines. You'll need: A full driving licence and access to a car. Experience of working directly with customers or communities. Strong relationship-building and communication skills. A flexible, solution-focused approach. An enhanced DBS check is required for this role. The closing date is 26th November 2025, with interviews to be held on 8th December 2025. Why join us? By joining Bromford (part of Bromford Flagship), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group. Join us to help create communities where people can put down roots, feel secure, and thrive. If you want to be part of something new, helping people and places grow together, we'd love to hear from you. About us We're part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive. We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032. But we're only just getting started. Through place-based working, our people build progress from the ground up. You'll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter. And we've created a thriving place of our own - giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our DNA (https://www.bromford.co.uk/careers/working-for-bromford/). We're a place for people determined to make a difference. Bromford. A place to make your own. Diversity Statement We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA community. Great Place To Work Certified Bromford have once again been certified as a Great Place To Work (Nov 24 - Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.