Join our team as a 1st/2nd Line Support professional in the Technology & Telecoms industry. You will play a vital role in providing technical support and ensuring smooth IT operations within the organisation.
Client Details
This organisation is a well-established small-sized enterprise within the Technology & Telecoms industry. They are committed to delivering reliable IT services and solutions to their clients while maintaining a professional and supportive work environment.
Description
Provide first and second-line technical support to resolve IT-related issues effectively.
Manage and prioritise support tickets, ensuring timely resolution and high customer satisfaction.
Assist with hardware and software installations, configurations, and updates.
Diagnose and troubleshoot technical issues, escalating complex problems when necessary.
Maintain accurate and detailed records of support requests and resolutions.
Collaborate with other team members to improve IT processes and systems.
Ensure compliance with company IT policies and procedures.
Provide guidance and support to end-users on IT best practices.Profile
A successful 1st/2nd Line Support should have:
Strong technical knowledge of hardware, software, and networking concepts.
Experience providing IT support in a professional environment.
Proficiency in troubleshooting and problem-solving technical issues.
Effective communication skills to assist users and collaborate with colleagues.
Ability to work independently and manage priorities efficiently.
Familiarity with IT service management tools and practices.
Relevant certifications or qualifications in IT or related fields.Job Offer
Competitive salary ranging from £26000 to £38000
Permanent position within a growing organisation in the Technology & Telecoms industry.
Opportunities for professional development and skill enhancement.
Comprehensive benefits package.If you are ready to take the next step in your career as a 1st/2nd Line Support professional, apply now and join a respected organisation in the Technology & Telecoms sector