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This role is an exciting opportunity to join our Community Facilities Team as we continue our journey in our new home.
The Town Hall and commercial office space is currently occupied by Crawley Borough Council, and we are looking forward to welcoming our new commercial tenants on the upper floors very soon.
You will provide an efficient, friendly, and welcoming service that helps to promote and support Crawley Borough Council staff and various occupiers on the upper floors. As the first point of contact, you will deal with:
* Enquiries
* Complaints
* General reception duties including administrative tasks, access control, booking Committee Room, and building access for contractors and visitors
Problem solving, decision making, and a working knowledge of Microsoft software or equivalent are essential.
We are looking for someone with proven previous experience in a busy high-end reception role with exceptional customer service skills. Good verbal, listening, and written skills are essential for the role, alongside a proven knowledge of Health and Safety at Work.
You will be First Aid trained or willing to undertake and pass the qualification within the first three months in the role.
You will become an Evacuation Control Officer, where you will coordinate and assist with the safe evacuation of personnel within the building in case of emergency and liaise with emergency services where required.
Additional information
Working hours are 37 hours per week, Monday to Friday, 7 am to 3 pm.
A full and current UK driving licence is a requirement of the role.
First Aid qualification or willingness to undertake and pass within three months from your start date. Once qualified, an additional allowance will be paid.
Employee benefits
We offer a generous package, with a range of discounts, benefits, and wellbeing incentives to suit everyone.
Our way of working
Our values reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.
Safer recruitment
Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and expects all staff and volunteers to share this commitment. We aim to be an inclusive and diverse employer of first choice, reflecting the community we serve, and particularly welcome applications from all underrepresented groups.
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