Sainsbury's Tech - Hardware Asset Management
The HAM Coordinator role is part of the Asset Management team in the wider Service Operation division and reports into HAM Manager.As a member of the Hardware Asset Management (HAM) team you’ll be supporting the day-to-day running of the team activities to improve HAM within the business.
The individual will be a highly motivated and detail-oriented member of the HAM team. The successful candidate will be responsible for updating the asset register (CMDB), liaising with multiple stakeholder groups including suppliers, conducting auditing activities of assets, and ensuring SLA adherence. This role is focused on providing administrative support to maintain asset inventory accuracy and effectiveness of our hardware asset management processes.
What I am accountable for
1. Responsible for regularly updating the Asset Register (CMDB) to reflect accurate and current information. Ensure that all changes to hardware assets are documented and verified for compliance.
2. Responsible for establishing and maintaining strong working relationships with various stakeholder groups, including suppliers, internal departments, and external partners. Communicate effectively to address and resolve asset-related inquiries and issues.
3. Perform regular audits of hardware assets to verify their accuracy, quality and compliance with HAM policies and processes. Raise discrepancies and support corrective actions as needed.
4. Responsible for ensuring the asset lifecycle is managed effectively, auditing from acquisition to disposal and to assist maximising asset utilisation and data accuracy.
5. Monitor and ensure compliance with the service request processes and ticket management. Address and resolve any SLA breaches in a timely manner.
6. Produce and maintain detailed reports, dashboards and documentation related to HAM activities. Ensure accuracy and completeness of all records.
7. Support with opportunities for process improvements (CSIP) within the hardware asset management function and contribute to improvement suggestions.
8. Ensure all hardware asset management activities comply with relevant policies, standards, and regulations.
9. Assist with documentation and guidance to help colleagues and stakeholders on hardware asset management processes and tools.
What I need to know
Essential
10. Proficiency with processes, tools, documentation and collaboration with a wide range of stakeholders
11. Strong analytical and problem-solving skills. Ability to analyse data and identify trends and discrepancies.
12. Excellent verbal and written communication skills. Ability to interact effectively with diverse stakeholder groups.
13. Able to collaborate colleagues and partners to support the HAM processes.
Desirable
14. Familiarity with ITIL practices
15. Certified ITIL4 Foundation
16. Hardware Asset Management Fundamentals
17. Proficiency in using asset management toolsets and software, including CMS system.
What I need to show
Our Valued Behaviours are our common DNA that every colleague should live by and provide the benchmark for how we deliver our goals/individual contribution, and how we relate to other colleagues in the organisation.
18. Own it Always do what you say you’ll do and suggest solutions for problems as you spot them Ask questions and contribute honestly in discussions or conversations Prioritise your work in line with team or project goals
19. Make it better Willing to try new approaches in order to improve and simplify Embrace variety and open to opportunities to transfer your skills to new challenges Seek information to better understand your role and how teams around you operate Act on feedback you receive and give accurate and timely feedback to others
20. Be human Show care and respect to everyone Seek opportunities to connect with others and build trusted relationships Walk in the shoes of your internal and external customers, considering their needs in all you do
21. A self-motivator able to work under supervision and with established processes.
22. Ability to work collaboratively within a team environment.
23. Demonstrate drive and curiosity to taking initiative to identify if there is a better way to do something
24. Organisational skills with the ability to manage multiple tasks and deadlines.
25. Ability to identify issues and escalate them through the appropriate channels.
Support we will provide
26. System and process training
27. Access to personal development tools. Learning and Online Self-Development tools.
28. Suitable training in ServiceNow (ITSM) & Asset Management
29. Mentoring & Line Management Support
30. Processes and System Training (as required)
31. Flexible working policy
32. Supplier Contract Upskilling
33. Asset Management certifications (if applicable)
We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. Think about the scale it takes for us to feed the nation. The level of data, transactions and variety it involves. Then you’ll realise that ours is a modern software engineering environment because it has to be. We’ve made serious investment into a Tech Academy and into setting standards and principles. We iterate, learn, experiment and push ways of working such as Agile, Scrum and XP. So you can look forward to awesome opportunities in everything from AI to reusable tech.
We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:
Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 5% of salary, depending on how we perform.
Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy up to an additional week's holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.
Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.
Please see for a range of our benefits (note, length of service and eligibility criteria may apply).