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General service manager

Birchwood Group
Service manager
Posted: 16 August
Offer description

Overview

Join our dynamic team at Destination Motorcycles, where passion meets performance! Our Christchurch motorcycle supercentre is a hub for enthusiasts, retailing over 1,000 units per annum, including iconic brands like Triumph, KTM, MV Augusta, CF Moto, and an impressive selection of high-quality used bikes.


Our cutting-edge six-bay workshop and MOT centre are designed to deliver nearly 9,000 service hours annually. With a robust offering of Parts, Clothing, and Accessories, our aftersales operation plays a pivotal role in our success.


Reporting to the Group Operations Director via our Group Aftersales Manager, you’ll be a key player in our team, contributing to a culture that values people and performance.


What are we looking for:

We seek a motivated General Service Manager who embodies personal organisation, leadership, and a drive for success. You’ll be at the helm of our aftersales operations, ensuring that we not only meet but exceed customer expectations.


Your duties will include but are not limited to the following:

- Drive efficiency and productivity in the workshop.

- Oversee a fast-moving inventory of parts, clothing, and accessories.

- Provide outstanding service and sales to our passionate bike community.

- Embrace technology and tools to identify sales opportunities and upsell.

- Achieve budgeted targets and KPIs to the highest standards.


As a privately-owned company with an impressive £200 million annual turnover, we invest in digital innovation and modern facilities while fostering a genuine, people-first culture. Here, we don’t just sell bikes; we create a family for our customers and team members alike.


Package:

Salary: OTE £50,000-£65,000

Location: Christchurch, Dorset

Salary: Competitive, based on experience

Holiday: 22 days + additional days in lieu of bank holidays

Benefits: Competitive salary, use of demonstration bikes, staff purchase scheme, Car Benefit Scheme, health cash plan, cycle-to-work scheme, staff discounts (service and parts), Employee Assistance Programme, and various retail & wellbeing perks.

Hours: 40 per week with Saturday mornings on rotation. Summer/Winter hours may vary.


If you’re ready to take the next step in your career and become part of our passionate team, please reach out to us at hr@birchwoodgroup.co.uk, visit our website, or apply directly via LinkedIn.


Join us, and let’s ride the road to success together!


We are an Equal Opportunities Employer


Due to the high volume of applications, we receive, unfortunately, we are unable to contact each applicant individually regarding the status of their application. If you do not hear from us within 2 weeks, please assume you were unsuccessful on this occasion.

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