Job Description
Tenancy & Neighbourhood Officer
We are currently recruiting for an experienced and proactive Tenancy & Neighbourhood Officer to deliver a highly visible, effective, and customer-focused housing management service.
This is an exciting opportunity for someone passionate about making a difference in local communities, with strong tenancy management, estate management, and community safety experience.
Hybrid role - 3 days per week on site
Key Responsibilities:
* Provide a visible, proactive tenancy and neighbourhood management service across a defined patch
* Respond to tenancy breaches, including anti-social behaviour, within agreed timescales using appropriate support or enforcement action
* Manage void properties to ensure quick turnaround and help meet key performance targets
* Carry out welcome visits and support new tenants with tenancy obligations and practical advice
* Identify and act on safeguarding concerns and customer vulnerabilities through assessments and support referrals
* Work with the Lettings Team to ensure fair allocations and sustainable communities
* Engage with tenants' groups, local representatives and community organisations to support local initiatives
* Work with residents and partners to improve estate environments and organise clean-up campaigns
* Complete estate inspections and take follow-up action on repairs and communal area concerns
* Build strong local knowledge and feed into multi-agency meetings, including police and support services
* Support low-level tenancy needs and escalate complex issues when necessary
About You:
We are looking for someone who has:
* Experience in social housing, including estate or tenancy management or community safety roles
* The ability to work independently, manage a varied caseload, and meet performance targets
* Strong communication and customer service skills, with a positive, solution-focused approach
* Confidence to deal with challenging situations and a clear understanding of tenancy enforcement procedures
* Working knowledge of safeguarding processes and community support pathways
* A valid driver's licence and willingness to travel as required
Essential Requirements:
* NVQ Level 3 or equivalent experience in housing or a related field
* Strong understanding of housing management, anti-social behaviour, and tenancy sustainment
* Ability to work flexibly, including occasional evening or weekend work to meet community needs