We offer a competitive salary, discretionary bonus, hybrid working, flexible start and finish times, generous holiday allowance, product discounts, sample sales, enhanced family-friendly policies, healthcare support, gym and fitness discounts, cycle to work scheme and electric car scheme.
What you’ll be doing:
* Define the objectives and requirements of new fraud management systems based on fraud trends, business needs, and compliance
* Rule Management - fraud detection aligning rules with evolving fraud patterns
* Ensure system is user friendly and meets the needs of Fraud analysts, flexing change for consumers while protecting the business
* Define and monitor key performance indicators (KPIs) to measure the system’s effectiveness in reducing fraud and operational costs
* Real‑Time Monitoring to quickly detect and respond to emerging threats
* Defend and own Chargeback cases ensuring these evolve within Fraud rules
* Support digital teams on payment propositions.
* Weekly/Monthly reporting based on payment activity and risks
Compliance:
* Ensure adherence to laws, regulations, and industry standards related to fraud prevention and data protection
* Guide a team of analysts, working closely with other departments, including Customer Service to build a unified fraud prevention approach.
Relationship & Stakeholder Management:
* Establish and maintain strong relationships with all third‑party operational, technical and business stakeholders
* Responsible for finding solutions
* Confident communicator working closely with wider Digital, Distribution, IT and Financial teams to align on data / reconciliation
What you’ll bring:
* Experience with Fraud detection tools and technologies
* Ability to analyse patterns and anomalies
* Understanding of digital threats and system architecture
* Experience of GDPR, PCI_DSS for compliance
* Ability to assess risk with preventive measures
* Advanced critical thinking to handle complex fraud scenarios and propose effective solutions.
* Experience in creating and analysing KPIs
* Strong communication and collaboration skills, confident in working with colleagues at all levels to present findings and strategies effectively to both technical and non‑technical audiences, including executive leadership.
* Process‑driven with an understanding of governance, control, and digital business operations
You can find full details of our benefits and perks on our UK Benefits page.
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