About The Role
We're looking for a confident and commercially minded leader to manage our Bookings Department, helping to drive our business forward by:
* Leading and developing a high-performing customer-facing team.
* Delivering a seamless multi-channel enquiries and inbound sales service.
* Creating a culture of exceptional service provision where client feedback is sought.
* Managing departmental operations and financial performance.
* Supporting strategic planning and deputising for the Commercial Manager.
What you'll be doing
We're seeking an experienced manager, ideally from the visitor attraction, hospitality, leisure or travel sectors, with a strong background in inbound sales, customer service, team leadership and commercial operations.
You'll be responsible for the day-to-day running of the Bookings Department, ensuring it is resourced and organised to meet fluctuating demand and deliver exceptional service. You'll oversee financial operations including billing, reconciliation and credit control, and ensure accurate record keeping across all channels.
You'll lead on departmental standards and policies, ensuring consistency and professionalism in every customer interaction. You'll also play a key role in staff development, identifying training needs and supporting team growth. Working closely with the Commercial Manager, you'll contribute to strategic planning and represent the department across the business.
What comes with the package
* You will work five days out of seven, including a weekend day and some bank holidays. Working hours vary according to business needs and are flexible.
* Competitive pay package: salary £35,750 - £39,750 (dependent on relevant skills and experience) + bonus scheme up to £5,750 per annum.
* Health and wellbeing cash plan.
* Based at a Cambridge city-centre location, with free local car parking (subject to availability and approval).
* Free staff punting and regular staff events.
* Discounts at local businesses.
About You
What makes you Scudamore's next Booking Sales Manager?
We’re looking for someone who can demonstrate:
* Experience in operational and commercial management within a customer-facing inbound sales environment.
* Strong leadership and interpersonal skills, with the ability to inspire and motivate.
* A passion for delivering outstanding customer care and service excellence.
* Proven ability to manage financial operations and meet performance targets.
* Excellent organisational and planning skills, with a proactive approach to problem-solving.
* Confidence in managing compliance, risk and departmental logistics.
* A collaborative mindset and the ability to work cross-functionally.
* A high level of confidentiality and professionalism.
What would really help?
* Experience in sales or reservations management.
* Familiarity with multi-channel customer service environments.
* Attendance at travel or networking events.
* Project management experience.
About Scudamore's
Founded in Edwardian times, Scudamore's is Cambridge's premier and longest-standing punting company. With three boat hire stations and over 200,000 visitors each year, we’re one of the city’s most iconic attractions.
We pride ourselves on:
* Doing business with integrity and responsibility.
* Serving as ambassadors for Cambridge's heritage.
* Creating a fun, inclusive and welcoming environment.
* Respecting the river and its traditions while embracing innovation.
* Investing in staff development and continuous learning.
We’re here to make punting the best it can be—for residents, visitors and our team.
Interested?
Please apply, attaching your CV and a covering letter, which should explain your suitability for the role.
Please note that we may interview shortlisted candidates at the earliest opportunity and that vacancies may be filled at any time.
Need to know
We operate an equal opportunities policy and recruit only on the basis of work criteria and individual merit. By law we are required to ensure that anyone taking up employment at Scudamore's has a legal right to work in the UK and you will be required to demonstrate this.
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