Kick-start your tech career with purpose! At Datacore, we're not just a technology company we're innovators, powering the future of data infrastructure across the globe. As a pioneer in software-defined storage and intelligent data solutions, were driven by a passion for performance, efficiency, and pushing boundaries. Were now looking for a motivated and enthusiastic individual to join our IT team as an IT Support Apprentice. This is an exciting opportunity to gain hands-on experience while working towards a recognised qualification, all within a collaborative and cutting-edge environment. Youll be learning from experienced professionals, helping to support and maintain our internal systems, and playing a key role in keeping our tech running smoothly across the business. If you're curious about technology, eager to grow, and ready to take your first step into the world of IT wed love to hear from you. A Typical Day in the Job: Building IT systems and configuring networks General IT cabling Troubleshooting, testing and analysing problems within systems Hardware installs include PC Cards, PC's, Desk phone & mobile phones Create virtual machines that can then be logged onto and used when supporting Installing servers, firewalls and software Logging and resolving IT Support calls Working on ticketing systems Work on customer projects, such as upgrade planning, delivery and reporting Keep accurate records and document customer service actions and discussions Salary, Hours & Benefits: £14,772.50 per annum Monday - Friday 9am-5:30 Group Life Assurance 4x basic annual salary Group Income Protection 75% of basic annual salary Group Critical Illness 1x basic annual salary Private Medical Insurance Optional Desired Qualities, Skills and Knowledge: Keen interest in IT Good written & verbal communication skills Willingness to learn Teamwork and problem-solving skills Driven to get results and achieve goals while maintaining top level integrity and a strong work ethic Flexibility to work in a fast-paced environment Excellent customer service orientation, creative approach to problem solving Grade 5 in GCSE English, 4 in GCSE Maths Your Training with Baltic: This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician. To apply, please submit your CV. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.