Join to apply for the B2B Customer Support Executive role at THG Ingenuity
Join to apply for the B2B Customer Support Executive role at THG Ingenuity
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About THG Ingenuity
THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.
About THG Ingenuity
THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.
Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.
Location: Icon 1, WA15 0AF
Shifts: Working hours 2pm-10pm
About Central Functions
Central Functions is an integral part of our business, comprised of dedicated teams and individuals who keep our entire operation running smoothly. They make sure everyone gets paid on time, materials are sourced and delivered promptly, legal obligations are met, and our health, safety, and security are top-level.
About The Operations Team And The Role
The Operations Team drive the business through process improvement and timely interventions, to ensure that THG operates in the smoothest possible fashion. The team also provides insights via the collation and analysis of data to affect positive change within the wider business.
Reporting to the Operations Manager, B2B Customer Support Executive will be responsible for all B2B Orders are dispatched in a timely manner. To succeed in this role, the post holder will be well-organised and pride themselves on their high attention to detail.
Responsibilities
* Accurate processing of B2B customer orders for both UK and International customers
* End-to-end responsibility for the timely despatch of orders within agreed delivery lead times, working alongside sales, warehouse, supply chain and freight teams.
* Troubleshooting aged orders
* Shortage reporting
* Warehouse product issues
* Customer Service – dealing directly with customers on specific requests
* Managing the order report and ensuring OTIF is as high as possible
Requirements
* B2B Experience
* Order management experience – desirable
* Customer service experience - beneficial
* High level of organisation and attention to detail - essential
* Can work to strict deadlines and deliver under pressure – essential
* Understanding of incoterms - desirable
Benefits
Career Development
* Access bespoke development programmes that have been designed and developed by our in-house L&D team.
* Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.
Enhanced Leave
* 25 days annual leave plus bank holidays.
* Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
* Enhanced maternity and paternity pay, depending on length of service.
* Up to 10 days compassionate leave.
* Buy back up to 3 days each year.
* Unlock 2 days volunteer leave after 12-months.
Wellbeing Support
* Access face-to-face and virtual appointments with our in-house GP.
* Access our in-house CBT therapist.
* Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
* State-of-the-art on-site gym.
* Access to our on-site physio.
Other Perks
* Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
* Subsidised bus pass from Manchester City Centre to our ICON office.
* Up to 50% staff discount on THG brands.
* On-site staff shop.
* Access to on-site barber.
* Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
* Anniversary gifts when you hit 5 and 10 years of service.
THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Software Development
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