Sales Support Administrator
Monday to Thursday, 9:00 – 17:30; Friday, 9:00 – 16:30
Salary will be £25,000 per annum with 20 days holiday, rising to 25, plus Bank Holidays.
Our client is a Business Communications and Fleet Vehicle Solutions specialist providing a range of products and services designed to save their customers time and money. Established in 2005, they have built up a nationwide customer base and are keen to secure an organised, pro-active individual to ensure the smooth coordination and fulfilment of engineering orders.
The Role
As Sales Support Administrator you will be responsible for fulfilling Customer Orders requiring engineering work. This includes loading jobs onto the system, liaising with sub-contractors and customers to both book appointments and ensure the work is completed correctly on the day. You will act as a key point of contact to ensure smooth communication between customers, Engineers, and internal teams, delivering a high level of service throughout the process.
Responsibilities:
1. Loading jobs onto the booking system.
2. Liaising with customers / Engineers to get each job booked into the diary.
3. Confirming job details with the customer.
4. Updating internal systems.
5. Managing last minute changes and notifying the accounts department of any cancellation charges.
6. Speaking with the Engineers to complete each job before they leave site.
7. Project managing orders with multiple engineering jobs.
8. Reconciling Engineer invoices to ensure they are the correct cost, and the work has been completed.
9. Onboarding new Engineers and ensuring all required documentation is received and kept up to date.
Experience:
10. Experience working in a similar role is preferred.
11. Able to learn new processes and systems as well as absorb information quickly.
12. A high work ethic and an energetic, methodical approach to work.
13. Excellent organisational skills with a keen focus on attention to detail.
14. Excellent communication skills, both verbal and written.
15. Able to work on your own initiative and see things through.
16. Competent in prioritising workloads.
17. Experience with using CRM systems (Salesforce).
Although industry knowledge is desirable, it is not essential as full training will be provided, however ability to absorb information quickly is imperative.
Hours:
18. Monday to Thursday, 9:00 – 17:30
19. Friday, 9:00 – 16:30
Salary will be £25,000 per annum with 20 days holiday, rising to 25, plus Bank Holidays.