NEW VACANCY (PK9199)
Our client is a manufacturer of Printed Folded Cartons servicing some of the UK's best-known companies and leading brands. Our client is renowned for their high levels of quality and service and is genuinely an excellent business to work for.
They are currently looking to recruit an Account Executive to join their team, reporting directly to the Commercial Manager and supporting the External Sales team in managing customer accounts and day-to-day operational requirements. The role is responsible for ensuring customer needs are met in an efficient, professional and timely manner while maintaining strong internal communication across departments.
Key Responsibilities:
1. Build relationships with customers, ensuring the business remains their preferred supplier
2. Develop and maintain a strong teamwork ethic with the External Sales team to support customer accounts effectively
3. Liaise with colleagues across all departments to ensure work flows smoothly through the business, keeping relevant stakeholders informed at all times
4. Process estimating enquiries from External Sales and customers, collating the required information and issuing to the Estimating Team for quotation using internal software systems
5. Process customer orders and forecasts using company systems, coordinating with all stakeholders and taking into account: customer required delivery dates, board availability and lead times, sampling, trialling, artwork and proofing requirements, print and outwork requirements
6. Process customer call-off requirements accurately and in a timely manner
7. Manage board forward orders and maintain appropriate board stock levels
8. Manage finished goods stock to minimise external warehousing costs, ensuring correct stock rotation and that aged stock is invoiced, collected by the customer or scrapped in a timely manner
9. Ensure all additional costs are captured and invoiced correctly, including origination, transport, storage and other applicable charges
10. Investigate and resolve invoice or credit queries promptly
11. Manage and resolve customer complaints, ensuring all relevant stakeholders are kept informed throughout the process
12. Identify opportunities for value optimisation and upselling to maximise business potential
13. Carry out any additional duties as requested by management
Requirements:
14. Excellent organisational skills with the ability to prioritise tasks and analyse information effectively
15. Strong communication skills, both written and verbal
16. High level of accuracy with excellent attention to detail
17. Professional and confident telephone manner, with strong active listening skills
18. Approachable, empathetic and friendly, with a positive and proactive attitude
19. Strong team player with the ability to collaborate effectively with all departments
20. Adaptable & able to respond positively to changing priorities in a fast-paced environment
21. Highly numerate with good analytical capability
22. Proficient in Microsoft Excel and comfortable using business software systems