This is a pivotal role within our brand-new Client Services function. You'll take the lead in shaping how we collaborate with our partners, building strong relationships, understanding operational challenges, and working across internal teams to ensure effective, timely resolutions. Your team will act as a central point of coordination between clients, underwriters, and key internal stakeholders.
Qualifications & Responsibilities
* Experience in a similar client‑facing or operational role, ideally within financial services
* Proven experience of developing and managing third‑party relationships
* A structured, project‑management-focused approach to resolving operational issues
* Confidence in influencing, negotiating, and collaborating at all levels
* Strong leadership capability, with the resilience to lead and coach your team to deliver positive outcomes
* A vision of how effective relationship management can deliver real commercial benefit
* Knowledge of delegated authority insurance processes (beneficial, not essential)
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