Job Type:PermanentBuild a brilliant future with HiscoxAbout Hiscox UKHiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs.Business ContextHiscox UK is embarking on a major transformation to drive growth and improve efficiency, ensuring we remain competitive in an increasingly complex market.This transformation focuses on four key business areas: Direct, Broker, Operations and Underwriting, with a strong emphasis on building a sustainable, long-term transformation capability.A number of initiatives are already underway across these areas, requiring clear ownership, prioritisation and delivery to realise business value.Product Managers will play a critical role as transformation partners to the business, shaping vision, defining roadmaps and driving delivery of change.This is a senior role requiring strong stakeholder management and the ability to build trusted relationships at UKLT level.The Role - Broker ChannelThis role will specifically partner with the Broker business area, with responsibility for shaping and delivering the roadmap to support brokers in placing and servicing business with Hiscox.This includes driving the transformation of broker-facing journeys, trading capability and supporting systems, ensuring the proposition evolves in line with market expectations, broker needs and competitive trends.PurposeCollaborate with Senior Leadership to define, own and continuously evolve the multi-year roadmap for the business area, with end-to-end accountability for the strategic outcomes, investment decisions, benefits realisation across a multi-product portfolioBe accountable for articulating, evolving and landing the outcomes inherent within the roadmap for the business vertical they are supportingBroker against competing demands to ensure the right trade-offs are made to secure the benefits realisation planOwn Discovery & Experience Design. Lead problem framing, hypothesis-driven discovery, facilitate journey mapping and UX/CX collaborationEnsure business outcomes are translated into clearly defined, outcome-based product intent, with requirements elaborated at the appropriate level by the wider delivery team. Being the ambassador and voice of their journey area within the Transformation function, ensuring there is a clear articulation of the case for change and the capability needed to deliver thatAgree solutions and compromises to ensure the right decisions are made for our customer groupsIdentifying issues across the complex delivery landscape and highlighting where business outcomes are under threat to ensure corrective action is takenCreate and foster strong relationships with all stakeholder groups across the business and transformation areasKey Responsibilities:Front door to Transformation - Acting as the UKLT’s front door to transformation, reporting to the relevant UKLT member as a dotted line.Define, Own and Iterate the Product Vision & Strategy for each business area using both external and internal data to drive strategic decisions.Backlog Ownership: Define outcomes, prioritise epics/features using a transparent framework tied to measurable valueBe embedded within the business area working with the senior team to co-create and evolve the strategy and then translate this into capability needed.Roadmap development & management - Overall accountability for creating and evolving business area roadmap, ensuring there is a clear read across to the business strategyTrade Off Management - make and defend complex prioritisation and investment trade-offs across competing strategic objectives. and act as a ‘strong voice of the business’ in transformation governanceAccountable for the delivery and optimisation of material business benefits, including commercial growth, efficiency, and customer outcomes, and for corrective action where value is at risk, tracking performance and identifying challenges and opportunitiesDrive out opportunities to enable business owned change and increasing flexibility and agility in deliveryMeasurement: Define success metrics (OKRs/KPIs), monitor performance, and iterateCandidate ProfileSkills and ExperienceStrong experience in the insurance sector, operating as a Product Manager / Senior Product Manager in broker-facing or distribution environments, with a clear understanding of broker trading, placement and servicingProven experience partnering with senior stakeholders, including Executive/ExCo-level leaders, to shape strategy, define roadmaps and influence investment decisionsTrack record of leading and delivering large-scale product or transformation initiatives across complex business domainsStrong strategic and commercial mindset, with the ability to balance growth, efficiency and customer outcomesExperience owning and evolving product roadmaps, including prioritisation, trade-off decisions and benefits realisationStrong capability in discovery and problem framing, working closely with design, technology and business teams to shape solutionsExperience embedding customer insight into product and roadmap decisions, particularly within digital or customer-facing environmentsComfortable operating in matrixed, cross-functional environments, with strong stakeholder management and influencing capabilityStrong communication skills, with the ability to clearly articulate the case for changeExperience working in Agile product environments, including backlog ownership and delivery oversightData-driven mindset, with experience tracking performance and delivering measurable outcomesCollaborative leadership style, with the ability to bring others along the transformation journeyWays of WorkingCollaborative and inclusive, working across teams to shape priorities and deliver outcomesGrowth mindset, focused on continuous improvement and unlocking potentialStrong team player, able to bring others along the transformation journeyDiversity and flexible working at HiscoxAt Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We also know that working life doesn’t always have to in the office, and as long as it’s safe to do so, we will be operating a hybrid way of working to encourage a healthy work life balance, with 2 to 3 days in the office per week.Work with amazing people and be part of a unique culture
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