Overview
Receptionist role at DoubleTree by Hilton Glasgow Central.
Job Ref: AM14737
Branch: DoubleTree by Hilton Glasgow Central
Location: DoubleTree by Hilton Glasgow Central, Glasgow
Salary/Benefits: Competitive Salary
Contract type: Casual
Hours: Part Time
Posted date: 01/09/2025
Closing date: 03/10/2025
Role
* As Receptionist, you will provide reception services for guests to contribute to an overall exceptional experience from check-in through check-out.
* Assist with and complete audits, as required.
* Achieve positive outcomes from guest queries in a timely and efficient manner.
* Ensure an efficient reception experience for guests, including check in/out, and complete audit procedures, as required.
* Keep Front Office Manager and Reception Supervisors informed of relevant guest or departmental feedback.
* Always demonstrate a high level of customer service.
* Attend appropriate training courses, and be an integral part of the Day/Night Team’s training and development efforts.
* Demonstrate knowledge of hotel room categories, room rates, packages, promotions, and general product knowledge necessary to perform daily duties.
* Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
* Use correct procedures for acceptance of foreign currencies, credit cards, and cash in line with hotel policy.
* Comply with hotel security, fire regulations, and all health and safety legislation.
* Operate front-of-house equipment and property management systems in line with policies and procedures.
* Follow company brand standards and assist other departments as necessary.
Does this sound like you?
* Passionate and willing to learn
* Positive attitude and someone who makes guests smile
* Genuinely friendly and caring
* Enjoys working as part of a team
* Ambitious and hardworking
* Excellent standards and competent IT proficiency
* Good organisational/time management skills
* Resilient, creative, able to multitask and work under pressure
* Available to work mornings, afternoons/evenings, and weekends
* Able to deliver exceptional customer experiences at all times
Benefits
* Meals provided whilst on shift
* Sales incentives and initiative rewards
* Discounted / free use of leisure facilities – hotel specific
* Free car parking – hotel specific
* Discounted stays or free stays in our hotels as rewards and recognition incentives
* Opportunities for personal development within the hotel group brand portfolio
* Fully funded apprenticeships – T&C’s apply
* Annual holidays entitlements inclusive of Bank Holidays
* Opportunity to buy additional holiday entitlements
* Pension enrolment
Situated a ten minute walk from Glasgow Queen Street and Glasgow Central stations, with easy access to the city centre and beyond.
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