Cleaning Contract Manager
Lead with Purpose. Drive Excellence. Join a B Corp that Cares.
Are you a leader who believes that exceptional service starts with empowered people?
At Workplace, we don’t just manage contracts; we build environments where businesses thrive. As a certified B Corp, we’re part of a global movement of companies using business as a force for good. We balance profit with purpose, and we’re looking for a Cleaning Contract Manager who shares that vision.
The Role Reporting to the Senior Contract Manager, you’ll be the heartbeat of our service delivery across Leeds and Manchester. This isn't a "sit behind a desk" role. You’ll be on the front lines:
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Leading & Inspiring: Motivating a dynamic team to deliver high-quality standards.
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Strategic Partnering: Acting as the face of Workplace for our clients, ensuring their needs aren't just met—but exceeded.
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Growth Mindset: Helping us stay at the forefront of the facilities sector through innovation and leadership.
Are you the one? You’re a high-energy, self-motivated professional who loves the "puzzle" of logistics and the "reward" of a happy client. You’re likely based in the Leeds/Manchester corridor and thrive in a role that offers autonomy and variety.
FUNCTIONS/RESPONSIBILITIES
To take direct responsibility for key client relationships and to manage Clients.
Responsible for all budgets, promoting new initiatives that the Company introduces, problem solving, training and development of all staff.
To work with the Operations Director to continuously improve our service offering to ‘best in class’ through the use of software, systems, processes and collaborative meetings to provide the best tools and skillsets for our team to excel.
To help our team continue the drive towards sustainability, in all aspects of the business, recycling, replacement of chemicals with bio-remedial products, sustainable suppliers.
As the leading representative for WORKPLACE in The North of Birmingham, to act with the highest ethics and integrity. To treat all colleagues with respect and professionalism, promoting the highest standards in every aspect of the business.
* People Management
* Health & Safety Management
* Budget Management
* Contract Management
* Customer Relationship Management
Taking overall responsibility and accountability for the prevention of work-related injury and ill health, as well as the provision of safe and healthy workplaces and activities.
Ensuring that the OH&S policy and related OH&S objectives are established and are compatible with the strategic direction of the organisation.
KEY RESULT INDICATORS
Successful candidate will be responsible for all aspects of operations in The North of Birmingham at Intelligent Workplace Solutions Ltd some duties listed below.
* Overall responsibility for daily operation of all contracts
* Knowledge of Grievance & Disciplinary Procedures
* Health & safety
* TUPE & Knowledge of Employment Law
* Controlling Budgets – payroll, cleaning materials and equipment
* Check and manage time & attendance system, wage payments within payroll software monthly
* Check and manage wage % each month in line with budget.
* Management accounts – Minimising terminations – Maximising contribution
* Additional Sales i.e., add on contract work and additional building services,
* Organic growth – Soft services, such as Carpet cleaning, washroom services, waste & other Hard services such as M&E
* Promote Salesforce, Elog and any new innovations/ ideas.
* People Management skills to deal with Clients & staff, dealing with help desk cases.
* Training & Developing of the team.
* Managing contracts to highest standards
* Staff recruitment and management
* Ensuring Staff holidays/absences are covered.
* Experience of recruiting and managing local staff
* Client Audits/ Site inspections with & without Managers
* Quality Service Audits with Clients to ensure delivery of services to all aspects.
* Knowledge of payroll software, ideally Cleanlink payroll
* Microsoft 365
* Contract reviews prior to contract anniversaries each year.
This job description is intended to give the post holder an appreciation of the role envisaged and the range of duties and responsibilities to be undertaken. It does not attempt to details every activity. Specific tasks and objectives will be agreed with the successful candidate on an annual basis.
The successful candidate will be required always to perform any other reasonable task, as requested by the Operations Director, to meet the operational needs of the business