About the role First Response Advisor – Portuguese Speaking Location: Newcastle Salary: £22,250 per annum Hours: Monday to Friday, shifts between 9am – 7pm (35 hours per week, 1-hour unpaid lunch) We’re delighted to be working with a well-respected organisation in Newcastle that is seeking a Portuguese-speaking First Response Advisor to join their dedicated client services team. This is an excellent opportunity for someone with strong customer service or client-facing experience — especially those with a legal background or aspirations to develop a career in the legal sector. As the first point of contact for new clients, you’ll need to demonstrate professionalism, empathy, and excellent communication skills in both Portuguese and English. Why Apply? If you have a legal qualification or background, this role could be the ideal entry point into a rewarding legal career. For the right candidate, there may be the opportunity to progress into a legal training contract, making this a unique pathway for future development. Key Responsibilities: Handle a high volume of inbound calls with a professional and empathetic approach Make outbound calls to potential clients to explain services and gather information regarding their claims Accurately log all call details and maintain up-to-date, detailed records Build strong relationships with clients and internal colleagues Ensure all interactions are handled with confidentiality, sensitivity, and care Maintain high standards of client care, data protection, and compliance Demonstrate reliable attendance, punctuality, and a proactive work ethic What We’re Looking For: Fluent in Portuguese and English, both written and spoken Confident and professional telephone manner Excellent organisational skills and ability to prioritise tasks effectively Proficient in Microsoft Office and general IT systems Passion for delivering exceptional client service Legal qualification or experience (advantageous, but not essential) Interested? Click ‘Apply Now’ and a member of our team will be in touch to discuss the next steps. Don’t miss this chance to be part of a supportive, forward-thinking organisation where your skills and ambition can truly thrive. NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.