Hire Desk Controller Location: Depot-based- Stoke on Trent
ST6 5FD
Speedy is the UKs leading hire provider, offering the widest range of tools, specialist hire equipment, plant and support services everything for every job! But behind our success are the amazing people who deliver outstanding service every day.
Were now looking for a positive, customer-focused Hire Desk Controller to join our team. If you enjoy building relationships, solving problems and keeping things running smoothly, this could be the perfect opportunity to become a key part of our front-line customer service operation.
About the Role
As a Hire Desk Controller, youll be at the heart of the depot, coordinating the entire hire process from start to finish. This role is all about communication, teamwork and making sure customers have everything they need, exactly when they need it.
On a typical day, youll:
Manage customer enquiries and orders with warmth and professionalism
Build strong relationships with customers, drivers, engineers and colleagues across the depot
Liaise with stock teams to ensure equipment is available and ready to go
Coordinate timely deliveries and collections with minimal delays
Provide a smooth, friendly and efficient service throughout the whole hire journey
Play a vital role in achieving high customer satisfaction levels
Support your team in delivering our ESG Strategy Decade to Deliver
This is a fast-paced role where no two days are the same and where your contribution makes a real difference.
What Youll Need
To help you succeed, were looking for someone with:
Strong organisational skills
Great verbal and written communication
A flexible, adaptable approach
Willingness to learn and develop new skills
A full driving licence
Experience in the hire industry, or a similar sales or operational environment
A positive attitude and commitment to teamwork
How Well Support You
From day one, we want you to feel confident and encouraged. Thats why we provide:
Full on-the-job training
Dedicated product and systems training support
Tailored development programmes
A culture that celebrates internal progression and personal growth
Were passionate about helping you build your career with us.
Our Commitment to WorkLife Balance
Speedy leads the industry with our Work Life Balance initiative. We understand how important it is to have time for the things that matter most, and we work hard to provide more balanced working patterns for our colleagues.
Talk to us about:
Flexible start/finish times
Shorter days
Term-time hours
Job sharing
Hybrid options (depending on the role)
Your wellbeing matters to us and were here to support it.
What We Offer
Youll enjoy a great range of benefits, including:
26 days holiday + bank holidays
Life assurance
Company pension scheme
Canteen facilities
95% discount across the Speedy brand
Training, development & career progression opportunities
Voluntary Health Cash Plan
My Staff Shop discounts across hundreds of retailers
Green Commute Initiative cycle-to-work scheme
PAM Employee Assistance Programme confidential personal support
Career Line of Sight your clear roadmap for progression across the Speedy Group
Additional Information
We may close this vacancy early if we receive a high number of applications early submission is recommended.
Some roles may require DBS, credit or security checks.
Speedy is a proud equal opportunities employer, welcoming applicants from all backgrounds, identities and experiences.
Proof of right to work in the UK is required before employment.
Learn more about our ESG Governance here:
https://www.speedyservices.com/esg/governance
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