Job description Infinity Employment are seeking a Customer Service Supervisor for a permanent position based in Portsmouth. Our client is the UK’s premier provider of thermal heating, valves and accessories and entered the market in 2012. They are a fast-growing business, and their customer service is at the forefront of everything they do which is why they are looking to expand the team. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer experiences, with that comes career progression. Salary -£26,750 per year Hours- Mon - Friday 9am- 5pm Responsibilities & Duties - Communicate effectively with customers to resolve issues, answer queries, and provide information about products or services. - Assist the team towards achieving Company operational goals - Foster a positive team environment that encourages collaboration and high morale among staff. - Setting up of the teams’ individual performance targets as agreed by the Line Manager. - Ensure compliance with company policies and procedures while maintaining excellent service standards. - Promoting and delivering best practice in accordance with Company policy to ensure smooth running of the team. - Handle escalated customer complaints in a professional manner, ensuring satisfactory resolutions are achieved. - Daily, weekly and monthly reporting of all KPI’s. - Staff training and sup...