Salary: £27,000 - 30,000 per year Requirements: Strong knowledge of Apple computers and macOS. Basic understanding of open-source software and its applications. Genuine interest and love of technology. Desire to help non-technical users make the most of technology. Familiarity with network infrastructure, including cable management and switch configuration. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Willingness to learn and adapt to new technologies. Knowledge of or experience working with FileMaker (desirable). Experience in working with Sage line 50 (desirable). Basic knowledge of HTML, CSS, PHP, and/or Python (desirable). Experience with Linux or other Unix-based operating systems (desirable). Familiarity with IT service management tools and practices (desirable). Some experience working with Windows 11 (desirable). Responsibilities: Assist in the procurement and setup of new IT equipment. Plan, design, and build onsite IT systems. Participate in a range of varied IT projects across our facility. Contribute to the development and implementation of IT policies and procedures. Assist in maintenance of our onsite VOIP and camera system. Provide first-level support for a range of Apple and Windows computers. Troubleshoot and resolve hardware and software issues. Assist users with software installation, configuration, and updates. Maintain documentation of support activities and resolutions. Assist in the installation and maintenance of network cables and switches. Monitor network performance and troubleshoot connectivity issues. Ensure network security protocols are followed. Participate in network upgrades and expansions as needed. Assist in installation of software updates or new software packages. Assist artwork and design teams with management of Adobe Creative Cloud. Assist other staff with Office and mail-related issues. Install, configure, and maintain open-source software solutions. Collaborate with other staff to identify and implement open-source software. Stay updated with the latest developments in open-source software and technologies. Aid users using in-house software built on FileMaker. Help in debugging and fixing various FileMaker scripts. Assist in the code base maintenance of internal web applications using HTML, CSS, PHP. Assist in maintenance of internal Python scripts. Help with installing and configuring new technologies to allow departments to grow. Maintain paperwork as necessary for the operation of the IT department. Carry out any other duties that may reasonably be required by the company. Technologies: Cloud CSS FileMaker Hardware Support Linux macOS Network PHP Python Sage Security Unix Web Windows More: We are a leading and innovative British trade manufacturer based in Bromyard, Herefordshire, specializing in corporate and promotional merchandise and beautiful gifts. Our team of 60 has won multiple industry awards for our products and services. We prioritize sustainability and are committed to quality, holding ISO9001 and ISO14001 certifications. Our inclusive culture encourages diverse viewpoints and celebrates creativity and hard work. We offer full-time roles with competitive salaries and the opportunity to contribute to meaningful projects. last updated 13 week of 2026