We are seeking a proactive and organised Administrative Assistant to join our Facilities Management team at Beath High School. This is a key support role responsible for ensuring the smooth operation of our helpdesk, coordinating planned and reactive maintenance, and maintaining effective communication with customers, suppliers, and colleagues. If you enjoy problem-solving, providing excellent customer service, and working in a structured administrative environment, we would like to hear from you.,
* Operate the Facilities Management Helpdesk professionally, handling all incoming calls and emails efficiently.
* Accurately log and monitor service requests, escalating any potential issues promptly.
* Schedule planned preventative maintenance (PPM) and reactive works with customers and vendors.
* Raise purchase orders and update records on the FM Helpdesk system.
* Run regular reports on outstanding work orders and contracts.
* Prepare and complete weekly trading and month-end reports.
* Provide general administrative support to the Facilities Manager and wider team.
* Participate in ongoing training and identify opportunities for process improvement.
You will have excellent communication skills, strong attention to detail, and the ability to manage multiple priorities in a busy environment.
Essential Skills and Experience:
* Experience working in a Facilities Management Helpdesk or Call Centre environment.
* Strong IT skills, with a basic understanding of computer hardware, peripherals, networks, and shared systems.
* Confident keyboard and data entry skills.
* Proven ability to build productive working relationships with customers and suppliers.
* A customer-focused approach with a professional telephone manner.
Desirable Skills:
* Familiarity with FM Helpdesk systems or similar platforms.
* Experience using Microsoft Office applications, particularly Word and Excel.
* Understanding of KPIs and performance measurement.
* Knowledge of database management and reporting tools., Customer and service focused
* Collaborative and team-oriented
* Detail-driven and reliable
* Adaptable and eager to learn
* Strong problem-solving and influencing skills
If you're looking for a rewarding role in a company that values its people, apply now and start your journey with Sodexo.
Sodexo and our clients are committed to safeguarding and promoting the welfare of children. Certain roles require background checks, including Protecting Vulnerable Groups (PVG) screening.
Being part of Sodexo isn't just about having a job-it's about building a career and making a real impact. In addition to competitive pay and a fantastic work-life balance, we offer:
* Wellbeing Support - Access to mental health and wellness platforms, plus a 24/7 virtual GP.
* Employee Assistance Programme - Confidential support for legal, financial, and personal matters.
* Exclusive Discounts - Save on retail, travel, dining, and more through the Sodexo Discounts Scheme.
* Financial Benefits - Salary Finance Platform to help with money management and savings.
* Retirement Planning - Membership in the Sodexo Retirement Plan.
* Career Development - Learning and training opportunities to help you grow.
* Cycle to Work Scheme - Save money and stay fit while commuting.
* Volunteering Opportunities - Give back to your community with our support.
* Full Training & Uniform Provided - We set you up for success from day one.