Description
About Us
Kaspa’s Desserts is a chain of exciting dessert houses that offer the world’s favourite hot and cold desserts under one roof. Our menu boasts a mouthwatering selection of ice creams, gelatos, waffles, crepes, milkshakes, smoothies and sundaes. Our parlours will change the way you view dessert.
At Kaspa’s Desserts, our mission is to create an environment where enjoying authentic desserts with family, friends and loved ones is an unforgettable experience.
We strive to continuously provide our guests with irresistible products and unrivalled customer service.
How you can impact
* Your organisation skills will ensure that all brand standards are delivered throughout the shift to cement complete customer satisfaction. Completing all relevant standards, food & health and safety checks and taking all necessary remedial action or escalating as required.
* To manage the stock and order systems for food & consumables ensuring that the store has 100% supply of items for the customer.
* To understand and monitor the Store KPI’s and translate it into daily action as agreed
* Your leadership skills will help you to delegate appropriate tasks to the Section and Team Leaders and team members.
* Your communication skills will aid you to train & coach team members as required to support them in delivering their roles effectively
* To implement marketing updates and new POS as directed by the Brand Leader and Kaspa’s
Benefits
* Staff Discount
* Long term career prospects... We love to internally promote our staff so they grow with us!
* Attractive Rates
* Company Pension
* Holiday accrual system
* 20% off Goldex Staycations on Thanet Coast (for 2 or more nights)
Essential Requirements
* Enthusiasm to execute outstanding customer service
* Friendly manner
* Communicate confidently with customers
* Flexible approach (ability to be multi-skilled)
* Willingness to learn
* Ability to work within a team and individually
* Presentable and able to follow uniform brand standards
* Reliable & committed
* Flexible to be available for shifts
Desirable
* Previous Management Experience
* Worked within a customer facing environment
* Worked in the hospitality/ retail industry