The Ward Hostess/Host role is responsible for the efficientand effective service of meal ordering, beverages and meals to patients at wardlevel to support ward clinical staff in the provision of a highly professionalcatering service at Darlington Memorial Hospital.
This role would be expected to follow the dutieslaid out by the Food Services Manager in the day to day operational managementof food service to patients and to ensure that a high quality, food safety and cost effective service at all times.
Main duties of the job
To work under the direction of the Food Services Managerin the reheating of nutritious and appetizing meals for all patients, to thehighest possible standards nutritional, temperature, quality, presentation,hygiene and safety
To be involved in the electronic patient meal ordering
Ensure high standards of food service, reheating of foodand ensuring quality control process throughout.
To ensure temperature monitoring and recording of allreheating of food in accordance with standards as laid down in the CateringDepartments Policies and Procedures and Hazard Analysis Critical ControlPoints(HACCP)
Assist with receipt, quality assurance and stock controlof goods received from the Central Production Unit (CPU). Correct storage andsecurity of goods, adhering to stock rotation practices in accordance withkitchen HACCP.
Assist in HygieneAudits and Cleaning Schedules inspections for your area of work is completedweekly, liaising with the Food Service Supervisors to ensure that any remedialwork is carried out.
To assist in the general cleaning of crockery and kitchenutensils using the dishwashing machine and by hand when required.
About us
SCL is a wholly owned subsidiary of County Durham and Darlington NHS Foundation Trust (CDDFT) set up to deliver a range of non-clinical services The company is a separate legal body to CDDFT.
SCL offers its own Terms and Conditions of employment which differ to the national NHS Terms and Conditions. As an employee in the company you will benefit from:
* Access to a pension scheme - National Employment Savings Trust (NEST) CDD Services will pay a 3% contribution (this is over and above the minimum contribution rate at the present time)
* Night Shift Working Allowances (where appropriate)
* Bank Holiday Working Allowances (where appropriate)
Bank work is offered on an 'as and when' basis with no guaranteed hours and will be paid on a pro-rata hourly rate for hours worked only
Job responsibilities
To support and assist the FoodServices Supervisor and Food Service Manager in the provision of a highlyprofessional catering service at Darlington Memorial Hospital and to ensurethat high quality standards are met at all times
To follow the policies and procedures laid down by thecatering services in the day to day operational management of food service andto ensure a high quality and cost effective service
To ensure that food safety and allergen regulations areadhered to at all times.
Provide and maintain a highly customer focused service toall users
Ensure that communication channels are maintained betweenappropriate staff / visitor / patient groups with regard to patient catering.
Work in a safe manner so that no other persons are put atrisk whilst completing the required duties.
Initially deal with any complaints / comments regarding theservice in a courteous manner from Trust staff or patients.
Developing staff preferences,promoting flexible working arrangements, and encourage change of workingpractice following major life changing events.
Person Specification
Special Requirements
* Natural & enthusiastic staff member
* Knowledge of catering sector
Experience
* Effective interpersonal skills
* Industry experience within catering services
Special Skills & Knowledge
* Able to work with minimal supervision following set procedures.
* Flexible approach to work and adaptable to change
Qualifications
* Level 2 Certificate in Food Hygiene or working towards it
* A good standard of literacy and numeracy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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