Service Desk Analyst x2 – Exciting Growth, Real Progression Location: Cheadle, SK8 1AA Salary: £28,000 – £32,000 Benefits: 5% annual bonus, salary reviews, on-call bonus, 1 day a week remote Please note: Visa sponsorship is not available Are you ready to join a business where your development truly matters? Our client, an ambitious and rapidly expanding IT Services provider, is growing across every department — and they want passionate Service Desk Analysts to grow with them. This is a company where career progression isn’t a buzzword; it’s a promise. From industry certifications to structured development plans, they invest heavily in helping their people become the best in class. If you’re looking for a role where you’ll be supported, challenged, and rewarded, this is the place. The Role You’ll join a collaborative team of 10 Service Desk professionals delivering high-quality support across approximately 350–400 tickets per week. No two days are the same, and your contribution will have a real impact. What You’ll Be Doing Providing high-quality support across a diverse customer base Troubleshooting and resolving issues within Office 365 (Email, OneDrive, SharePoint) Managing user accounts and access via Active Directory Supporting Microsoft Office applications Assisting with file server management Ensuring outstanding customer service with every interaction What We’re Looking For Minimum 18 months’ experience in a Service Desk or 1st Line Support role Strong communication and customer-facing skills Solid knowledge of Office 365 and Active Directory Experience supporting MS Office apps and managing file servers A proactive mindset and a genuine interest in developing your technical career Certifications and additional experience will support a higher-end salary offer Why Apply? Real career advancement in a high-growth environment Ongoing certifications and professional development Supportive team culture Competitive salary bonuses Hybrid working (1 day per week remote after probation) If you’re ambitious, eager to learn, and want to be part of a forward-thinking IT function, we’d love to hear from you. Apply now and take the next step in your IT support career