Overview
Join to apply for the Customer Service Representative role at William Hill.
People don’t just come here to place bets, they come for the experience. You will be at the heart of it all, helping to build relationships with customers and communities while delivering excellent service.
Responsibilities
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Helping customers by demonstrating how to use betting terminals
* Building relationships with customers and providing excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities as required
Working patterns
* Shops have a variety of opening times between 8am–10pm, Monday to Sunday
* Shifts are devised on a rota basis and may include evening and weekend work
What’s in it for you?
* Range of full and part-time hours
* London Location Allowance: an additional 50p per hour for roles within the M25
* Annual pay review and bonus scheme
* Holiday entitlement: 28 days per year (pro rata)
* Paid birthday day off
* Subsidised travel: discounted or free Oyster card for London locations
* Pension plan: company match up to 4%
* Perks and discounts in high street shops, cinemas, and holidays
* Training and development with opportunities for career growth
What do you need to be successful?
* Age 18+ (legal requirement)
* Passion for delivering great customer service
* Strong interpersonal and empathy skills to engage with diverse customers
What happens next?
Our Talent Acquisition team will review your application. If successful, you’ll receive an email with a link to complete an online assessment via HireVue. Successful candidates will be invited for an interview.
Who are we?
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we have a long-standing presence on the UK high street. Our Retail team sits at the heart of the high-street experience.
More About Evoke
We’re a business that embraces change and progress. evoke is the new name for 888 Holdings, supporting brands William Hill, 888, and Mr Green. We’re focused on delivering great betting and gaming experiences and helping you develop your strengths and build a career that’s right for you.
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