Role Overview
proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
Our immediate requirement is for an experienced Service Desk Administrator to be a key part of our Egham team, taking full responsibility for maintaining high levels of customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA’s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are the primary objective of the role.
This is an office based role in Egham, Surrey. This role works on fortnightly shift pattern, working 40 hours per week, 9 hours a day with shift patterns between 7am-7pm.
This is an exciting opportunity for an exceptional, experienced Service Desk Administrator to join an established operation with scope to drive and enhance the service at every opportunity.
Experience and seniority of the position will be reflected by the remuneration and benefits package.
Key Responsibilities
1. Single point of contact to meet the communication needs of key international customers.
2. Management and ownership of cases throughout their lifecycle and through to completion.
3. Case diagnosis and first line qualification of i...