JOB TITLE: Credit Controller VERSION & DATE: V1.0, 02/01/2026 LOCAL TITLE: Credit Controller Author: Ventro Recruitment Team BUSINESS UNIT/DEPARTMENT: Finance Approved by: Finance Manager LOCATION: Plymouth (supporting group companies) Contract Type: Full‑time, Permanent REPORTS TO: Senior Credit Controller / Finance Manager The information in this hiring profile outlines the general nature and level of work performed. THIS IS NOT A JOB ADVERT. Summary of Primary Job Responsibilities Manage customer ledgers across the Ventro Group, proactively chase overdue debt, maintain accurate financial records, and support timely cash collection. Work across multiple group companies, handle customer portals, resolve invoice queries, and maintain strong client relationships. Other duties as assigned. Typical Qualifications Education: No specific requirement; AAT Level 2–4 desirable. Experience Target: Minimum 2 years B2B credit control experience, managing multiple ledgers and high transaction volumes. Skills: • Strong communication and negotiation skills • Excellent attention to detail • Ability to manage high workloads and deadlines • Advanced Excel skills (pivot tables, VLOOKUP) • Proficiency in accounting software (Sage, Xero, QuickBooks, SAP, Oracle, etc.) • Confident using customer portals and online invoicing systems Knowledge / Abilities: • Understanding of credit control processes, legislation, and best practice • Knowledge of payment terms, CIS, retention, and construction‑related invoicing • Ability to interpret aged debt reports and financial statements • Strong organisational and time‑management abilities Certifications: • CICM or AAT qualifications (desirable) Travel Required: Minimal; occasional travel for training or team meetings. Other: • Professional, resilient, and able to handle difficult conversations • Strong problem‑solving and conflict‑resolution skills Essential Functions Importance Essential Functions and Duties % of Total Job 1 Debt Collection & Account Management – Chase overdue invoices via phone/email, manage aged debt reports, negotiate payment plans, issue stop‑on‑account notices, and escalate complex cases. Maintain accurate communication records. 50% 2 Invoice & Portal Management – Upload invoices to customer portals, attach supporting documents, resolve submission errors, verify invoice accuracy, and coordinate with internal teams. 20% 3 Payment Reconciliation & Allocation – Allocate payments, resolve discrepancies, process credit notes, reconcile customer accounts, and support bank reconciliation. 15% 4 Customer Query Resolution – Investigate disputed invoices, liaise with internal teams, obtain supporting evidence, negotiate settlements, and maintain strong customer relationships. 10% 5 Reporting & Administration – Produce aged debt reports, DSO analysis, KPI tracking, and maintain audit‑ready documentation. 5% Other Functions Importance Other Functions and Duties % of Total Job 1 Support cross‑department collaboration with commercial, operations, sales, and finance teams. 5% 2 Assist with month‑end procedures and provide cover during team absences. 5% Decision Making Authority Independent Decisions Expected Recommendations Expected • Prioritising debt collection activities • Negotiating payment arrangements • Identifying high‑risk accounts • Determining when to escalate disputes or legal action • Recommendations on credit limits and payment terms • Process improvements for invoicing and collections • Suggestions for reducing debtor days and improving cash flow Working Conditions Office‑based role within a finance team environment. Work involves regular phone and email communication, use of accounting systems, and collaboration with internal departments. Hybrid working may be available depending on business needs. Quantitative Data Supervisory responsibilities: None Resources managed: Customer ledgers, credit control systems, customer portals, financial documentation. Influence: Direct impact on cash flow, debtor days, and financial performance across multiple group