Job Overview
PlumbingForce is a National Plumbing and Gas company seeking a driven and passionate Dispatcher to join our dynamic team. This role is suited for individuals who excel in fast-paced environments and are dedicated to delivering exceptional customer service while supporting our field engineers.
Location: Warlingham CR6 9AT must be able to commute
Responsibilities
* Assist engineers with processing credit card payments for completed jobs
* Ensure accurate completion of job records with the correct information
* Support engineers throughout the day by addressing job-related queries and coordinating schedules
* Communicate effectively with customers regarding appointment times, delays, or re-bookings
* Maintain precise records of payments, job completions, and invoicing within our system
* Work as part of the dispatch team to ensure smooth daily operations and respond quickly to challenges
* Prioritize customer satisfaction by solving potential issues with a proactive and sympathetic approach
* Handle a 5-day workweek with Saturday shifts on a rotation, and receive a rota day off during the week when working Saturdays
Qualifications
* Fluent in English with excellent verbal communication skills
* Strong phone manner with the ability to remain calm and work efficiently under pressure
* Experience in dispatch, logistics, or customer service roles is preferred but not required (full training provided)
* Proficiency in dispatch management systems is desired
* Ability to accurately manage payments, invoices, and job-related documentation
* Problem-solving mindset with an emphasis on customer satisfaction
* Ability to work Monday to Friday 8am-6pm, with Saturday shifts on rotation
Additional Perks
* Competitive salary with opportunities for overtime pay
* Onsite parking available
* Paid holidays
* Opportunities for career development and advancement within the company
* Supportive team environment focused on collaboration and growth
* Kitchen facilities and casual dress code
* Office easily accessible via public transport
Pay
* Minimum wage +50p
If you are passionate about delivering excellent customer service, thrive in a fast-paced role, and seek a stable position with growth potential, we encourage you to apply and join the PlumbingForce team
Job Type: Full-time
Pay: £12.71 per hour
Expected hours: 50 per week
Benefits:
* Casual dress
* Free parking
* On-site parking
Experience:
* Phone etiquette: 1 year (preferred)
Work Location: In person