Who we are Welcome to Ascot where tradition meets innovation and excitement is the heartbeat of our business. We are a destination for over 500,000 guests each year where passion, elegance, and celebration converge and it is our team of behind-the-scenes heroes that bring every intricate detail to life. As one of the world's leading racecourses, Ascot is renowned for its rich heritage spanning over 300 years. But we are not bound by the past; we're driven by the pursuit of excellence in everything we do. From hosting our flagship event, Royal Ascot, to pioneering sustainable practices, we are committed to building a Global lifestyle brand, wrapped around the world class horse racing we run. At Ascot we believe in preserving the beauty of our surroundings and minimising our ecological footprint. From eco-friendly initiatives to community engagement programs, we strive to make a positive impact on both the environment and the lives of those around us. What we are looking for We are currently seeking an Operations Manager to join our team, based at the racecourse in Ascot, Berkshire. This is a full time, permanent role. What you’ll be doing The position sits in the Operations Department which is responsible for delivering outstanding and safe customer experiences across 26 racedays a year as well as supporting Events at Ascot throughout the year. Reporting into the Head of Operations this role is responsible for Stewarding, Security, Car Parking, Traffic management, Medical Provision, liaison with Blue Light Services and the local Council. This role will be responsible for the Assistant Operations Manager, the raceday staff and event team as well as: Overseeing the smooth and safe operational delivery of on a raceday. Managing a budget of over £4 million. Assist the Head of Operations to support the safe delivery outside racing events for Events at Ascot. Management of the Site Operations Manual ensuring it reflects current operational procedures. Bring innovative solutions to the department and keep abreast of safety requirements and any policy changes. Develop into being the Deputy Safety Officer on Racedays. Such other duties as the Company may, at times, reasonably require. Operational Raceday Delivery Support the overall delivery of the operational race day experience reflecting the values of Ascot Racecourse. Ensuring the operational aspects adhere to racecourse and brand standards of presentation. Work with the wider Operations team on the customer experience and race day signage. Implement Stewarding Plan managing up to 7 contractors and 1,400 event staff. Manage the Car Parking Contractors and Traffic Management plan. Manage the Medical provisions on a race day, making sure industry and regulatory requirements are met. Manage the Operational side of the Aviation activities at Ascot Racecourse. Liaise with all transport hubs around egress and ingress of a race day. Site Safety Management Be the main liaison between the blue light services, both annually and on a race day. Proactively manage crowd movements and behaviour and set the strategy. Oversee the day-to-day workings and processes of the onsite site security team. Manage the site accreditation systems and process for annual, race day and visitor passes. Manage the I ncident Management Systems on Race days to ensure accurate recording and reporting. Temporary Event Staff Management Recruit, manage and develop the race day staff especially the iconic ‘Bowler Hats’. Oversee the check-in, check-out, welfare, engagement of race day staff. Oversee the staff rostering system. Manage the race day documentation for all staff and work with other departments to align information and look and feel. Ensure training for all event day staff in order for them to deliver outstanding customer experience for guests. Management of the Operational Sector Managers at Royal Ascot across the 4 enclosures. Skills and experience you can bring To be conversant with all relevant legislation, including the Green Guide and Purple Guides. Ideally hold the Level 4 Crowd Management. Ideally hold an IOSH or NEBOSH Qualifications. Proven experience of working on large scale events. Experience of working on a large or multi-site venues. Budget Management experience. Excellent oral and written communication skills at all levels. Excellent administrative skills, budgetary and staff management experience. A well-motivated self-starter with a can-do attitude. Positive, helpful attitude. Resilient and agile attitude to work. Attention to detail. Ability to work well under pressure. What you can expect from us A best-in-class welcome with a tailored induction and racecourse tour, as well as a wide range of training schemes to help with your learning and development. Access to a range of wellbeing support for yourself and your family including a dedicated Employee Assistance Programme and Healthcare support app with 24/7 virtual GP access. Opportunity to make an impact in our volunteer week with a day out of the office to support local community and charity partners. End of year offices closed (extra 2 days annual leave added to your entitlement). Time Off in Lieu (toil) for working race days. Clothing and hat hire. Complimentary race day entry for friends and family. Exclusive discounts in local shops and cafes. Exclusive discounts from selected partner brands and suppliers. Invitations to our social events, annual parties and afternoon-teas to celebrate special occasions throughout the year. What sets us apart from the rest We take pride in our commitments to make a positive change for now and future generations to come, whether through our Diversity and Inclusion strategy and training programmes, our award-winning ‘Racing To Zero’ sustainability actions, or our forward thinking employee benefits including flexible working and menopause policies, as well as health and EAP support access. We are also proud of our community outreach which includes a volunteering week for all employees to spend time supporting local charities. Our Diversity and Inclusion Vision We are committed to ensuring guests from all backgrounds and communities feel welcome at the Racecourse and are working to ensure our internal teams are nurtured within a supportive and inclusive environment. Our mission is to eliminate discrimination and prejudice of any kind at our venue and throughout our business. By educating and implementing meaningful actions across all that we do, we can make certain that Ascot is a place for everyone to enjoy. As an equal opportunities employer, Ascot Racecourse is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our company. How to apply Applications will close on 7 November 2025. We reserve the right to close this vacancy early should a suitable candidate be identified. For assistance with your application or should you require an alternative application format, please contact [email protected]