Who we are Welcome to Ascot where tradition meets innovation and excitement is the heartbeat of our business. We are a destination for over 500,000 guests each year where passion, elegance, and celebration converge, and it is our team of behind-the-scenes heroes that bring every intricate detail to life. As one of the world's leading racecourses, Ascot is renowned for its rich heritage spanning over 300 years. But we are not bound by the past; we're driven by the pursuit of excellence in everything we do. From hosting our flagship event, Royal Ascot, to pioneering sustainable practices, we are committed to building a global lifestyle brand, wrapped around the world-class horse racing we stage. At Ascot we believe in preserving the beauty of our surroundings and minimising our ecological footprint. From eco-friendly initiatives to community engagement programs, we strive to make a positive impact on both the environment and the lives of those around us. What we are looking for We are currently seeking a Membership Operations Manager - FTC maternity cover to join our Memberships team, based in our offices at the racecourse in Ascot, Berkshire. This is a full time, fixed term contract role for 12 months. What you’ll be doing Operational Management Oversee the bespoke works that any boxholders wish to undertake. Liaising and coordinating with all relevant parties involved, including both internal and external stakeholders Act as the liaison between the Private Clubs and Operations to deliver best in class private marquees and service for their members ahead of and during the Royal Meeting Manage and deliver all Membership approved capex projects liaising with internal and external stakeholders to deliver on time and within approved budget limits Work with the relevant Heads and Senior Managers to deliver The Summer House marquee and any other design led projects relating to the Royal Meeting (i.e Saddling Club, Norfolk, Windsor Greys, Beaverbrook, Royal Activation projects) as required Memberships Full execution and ownership of the operational elements of the Colts & Fillies membership including fulfilment of New Member pack and raceday activity coordination, liaising with the Membership Executive to ensure accuracy of planned activities in the marketing communicaitons Support raceday functions as required within the membership department Assist and deliver the operational aspects of ‘after sales’ care including for annual boxholders, not limited to build projects for Boxholders (i.e. organising access for suppliers, coordination and liaison with facilities and contractors) Coordinate the execution of the Royal Household activations for the Royal Meeting Support delivery of Member events both on site and off, e.g. the Annual Member Event, Cours Walks, Stable Visits etc Guest Programme Oversee the design and operational delivery of The Summer House marquee and AA Trackside space, including agency selection via Tender process, design development, and overseeing design and delivery from an operational perspective Coordination, management and execution of the CEO, Director, HOD guest programmes at the Royal Meeting Liaison with CEO and Directors’ Offices and Heads of Department for the planning of guest lists Development and issuing of invitations to Royal Ascot and liaison with guests on queries and RSVPs Management of Zkipster (other related systems) on day-to-day basis and roll out of training for relevant internal stakeholders Fulfilment and dispatch of tickets, badges, car park labels and relevant information Liaison with internal and external stakeholders including operational contractors, facilities, operations and catering for venue set up, including special access and dietary requirements Recruitment of temporary team members to support fulfilment and hosting responsibilities, and management of temporary team during Royal Ascot – including Top Hat boys in TMOG Provide a front of house reception service for all guest arrivals and manage facility execution on the day Liaison with key catering personnel to confirm requirements, confirm numbers and ensure a seamless service to all invited guests Support ad hoc commercial guest programme events as required Skills and experience you can bring Working knowledge of Excel, Microsoft Outlook, PowerPoint, Word and database systems Highly developed customer service skills Excellent oral and written communication skills at all levels and specifically with VIP and high net worth individuals Ex cellent administrative skills Experience of CRM or Ticketing platforms beneficial, though not essential Experience of operational event delivery What you can expect from us A best-in-class welcome with a tailored induction and racecourse tour, as well as a wide range of training schemes to help with your learning and development Access to a range of wellbeing support for yourself and your family including a dedicated Employee Assistance Programme and Healthcare support app with 24/7 virtual GP access Opportunity to make an impact in our volunteer week with a day out of the office to support local community and charity partners End of year offices closed (extra 2 days annual leave added to your entitlement) Time Off in Lieu (toil) for working weekend race days Clothing and hat hire Complimentary race day entry for friends and family Exclusive discounts in local shops and cafes Exclusive discounts from selected partner brands and suppliers And let’s not forget, invitations to our monthly social nights as well as annual parties and afternoon teas to celebrate our most special occasions throughout the year. What sets us apart from the rest We take pride in our commitments to make a positive change for now and future generations to come, whether through our Diversity and Inclusion strategy and training programmes, our award-winning ‘Racing To Zero’ sustainability actions, or our forward-thinking employee benefits including flexible working and menopause policies, as well as health and EAP support access. We are also proud of our community outreach which includes a volunteering week for all employees to spend time supporting local charities. Our Diversity and Inclusion Vision We are committed to ensuring guests from all backgrounds and communities feel welcome at the Racecourse and are working to ensure our internal teams are nurtured within a supportive and inclusive environment. Our mission is to eliminate discrimination and prejudice of any kind at our venue and throughout our business. By educating and implementing meaningful actions across all that we do, we can make certain that Ascot is a place for everyone to enjoy. As an equal opportunities employer, Ascot Racecourse is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our company. How to apply Applications will close on 30 April 2026. We reserve the right to close this vacancy early should a suitable candidate be identified. For assistance with your application or should you require an alternative application format, please contact [email protected] .