1. Kick off your banking career with a community minded and trusted bank
2. Supportive team environment with great career pathways
3. Banking experience not required, excellent training provided
Are you ready to start a rewarding career in banking? As a Customer Service Representative, you will join our team in providing great service and support to IMB Customers in relation to their financial needs. This is a full-time position, working Monday-Friday at IMB Charlestown.
About the role
4. Having conversations and interactions with customers via all channels, including face to face, phone and online and helping them with their banking and insurance needs and enquiries
5. Exploring new opportunities to find the right financial solutions that may improve their position
6. Using various technologies, systems and digital platforms
7. Cash handling, balancing and administrative duties
8. Working with your Branch Manager and team to collectively achieve the goals and objectives
9. Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures.
About you
10. Experience in sales and service, in any industry
11. Cash handling experience and an accurate eye for detail
12. A learning mindset and ambition to build a career in the banking industry
13. An aptitude for technology and proficient in MS Office programs/apps
14. Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment
15. A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements
16. A genuine desire to help people, work directly with customers as well as work with and support a team
17. The willingness to travel within the region as required for training or staff relief.