Title: Customer Service Representative (3 Months FTC) Salary: Dependent on experience Working hours: Monday - Thursday 8:30am - 5:00pm and Friday 8:30am - 2:00pm (37.5 hours per week) Location: Leicester, Leicestershire VH Talent is collaboratively working with a leading engineering organisation, to appoint a Customer Service Representative. The Customer Service Representative will play an instrumental role, in being the primary contact for all internal and external customers. Handling customer accounts, answering enquiries, processing orders, investigating complaints and providing solutions, to ensure a seamless service is delivered at all times. Are you a customer focused individual who prides themselves in going above and beyond to deliver an exceptional service to your client-base? If so, apply today! ***Please note this is a site based role not hybrid The Customer Service Representative Role: * Deliver an excellent service to the company’s client-base by handling all incoming customer enquiries and managing the customers accounts from initial engagement of enquiry through to purchase and then aftercare * Ensure working to the company’s standards and policies by adopting and striving for continuous improvement * Monitor, report and manage forecasting of contract with sales, by liaising with internal departments such as the Demand Planner, to effectively manage Sales and Operations Planning * Manage orders, includi...