Ecommerce Service Delivery Manager–London/Hybrid
Our client is a quintessentially British heritage brand with a long-standing reputation for craftsmanship, quality, and timeless style. With a rapidly growing ecommerce function and continued investment in modern ecommerce platforms, cloud technologies, and integrations, they are transforming their digital offering to deliver a best-in-class customer experience.
They are seeking an Ecommerce Service Delivery Manager to take ownership of service delivery across their digital ecosystem. This is a hands‑off role where you will work closely with development teams, stakeholders, and third‑party partners, ensuring all work across ecommerce platforms, integrations, and cloud‑based systems is delivered efficiently and aligned to business goals.
As an Ecommerce Service Delivery Manager, you will oversee end‑to‑end service delivery, managing roadmaps, dependencies, and risks across multiple projects. You will play a key role in coordinating integrations across payment gateways, CRM, analytics, and fulfilment systems, while ensuring strong QA and CI/CD processes are followed to maintain platform stability and performance.
Working in an Agile environment, the Ecommerce Service Delivery Manager will act as the bridge between technical and non‑technical teams, ensuring clear communication and successful delivery across all ecommerce platforms. Your experience in cloud environments, service delivery, and managing complex integrations will be key to driving continuous improvement.
To be successful in this Ecommerce Service Delivery Manager role, you will have proven experience across service delivery, ecommerce platforms, and cloud technologies, alongside a strong understanding of integrations, Agile delivery, and modern development practices such as CI/CD and QA.
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