Are you a detail-focused, customer-centric professional with experience in mortgage administration or arrears management? Join a well-established and values-driven financial services provider making a real difference to their members.
We’re working with a highly regarded and growing mutual organisation that prides itself on personal service and a supportive culture. This is a great opportunity to become part of a friendly, collaborative team offering real stability, training, and long-term progression.
The Role:
As a Central Services Representative, you'll play a crucial part in supporting mortgage customers by providing high-quality administrative and technical support. Your day-to-day responsibilities will include:
* Handling mortgage account queries, including payments, redemptions, and term changes
* Managing early-stage arrears cases with empathy and care, ensuring compliance with regulatory guidelines
* Preparing documentation and correspondence for internal teams and external customers
* Supporting mortgage servicing processes including statements, annual reviews, and payment schedules
* Working collaboratively across teams to ensure accurate, efficient service delivery
What You’ll Bring:
* Previous experience in mortgage administration, servicing, or arrears management
* Excellent attention to detail and ability to manage sensitive financial data
* Strong communication skills with a customer-first approach
* Familiarity with FCA regulations and mortgage industry processes (advantageous)
* A team-player mindset and proactive attitude
Why Join?
* A genuinely warm and people-focused environment
* Hybrid working options and flexible benefits
* Full training and support from a knowledgeable team
* Opportunities for growth and development within a growing organisation
If you’re passionate about delivering great service and want to join a business where people come first – this could be the ideal next step in your career.
Apply now to find out more and take the first step toward joining a truly supportive team.